Energy Capital Credit Union Northwest Fwy, Houston, Texas

Energy Capital Credit Union Reviews

3.8 stars based on 113 reviews

Featured Comments:

• L

  Leigh T

  5.0

  I have been with the credit union for over 20 years , exclusively working with their branch at my work location. They far exceed my expectations everyday. I have financed several vehicles through them and even my house! Amazing customer service! Always willing to do whatever they can for any situation. I am 100% a very satisfied customer.

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  Response from the owner

  Leigh, thank you for sharing your experience with us! We're glad to have you as a member and look forward to providing you with continued excellent service.

• j

  jay mann

  1.0

  I typically don't care for the keyboard warrior thing that is so strong in our society, but I hit a wall after exhausting all of our other options. We have used this financial institution to finance a vehicle in the past, and have since decided to switch to another bank. The loan that we had through Energy Capital has been paid in full. We have attempted multiple times to obtain a lien release and the title from Amy Heaner, (Loan Processor II) and after 44 days we have half of the paperwork in hand. Amy is extremely unresponsive to emails or phone calls from us or from our bank. When she does engage in a phone call, she has difficulty staying engaged and following along with the conversation. She seems confused. Amy had to be reminded three times to send the paperwork. We have been unable to get our paperwork in order through the title office, and now have late fees with the local title office here, which Energy Capital has agreed to cover the $25. This representative would rather pay out late fees than handle their work related responsibilities in a timely fashion. 10/10 would not recommend. Caveat Emptor.

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  Response from the owner

  Mr. Mann, we appreciate your candid feedback and understand you are writing on behalf of our member. We looked further into this matter and will be implementing improved processes, documentation, and tracking information based on the experience you shared. Thank you for bringing this to our attention and allowing us to provide better service to our members.

• a

  aeryal peoples

  2.0

  When I initially started with Energy Cap several years ago I was excited about the prospect; however, it went down hill with the customer service. I had thought that banking with them would have more of a warm and friendly vibe (which it did in the beginning). I went in to close my accounts and met a lovely lady who convinced me to keep them open; and I did. Fast forward a few years and I’m regretting that I didn’t close my accounts back then. If I wanted cold and clinical, the “you’re just another number” vibe I wouldn’t have picked a credit union. I feel angry and just let down. So disappointing.

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  Response from the owner

  Thank you for your candid feedback, Aeryal. Please know that you are more than a number to us ---you're the reason we are here. We are saddened to learn how we made you feel because we aim to deliver exemplary service for every member, every time. If you're open to it, we would like to get more information about your interaction so that we can learn and grow from it.

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