ESL Federal Credit Union Fairport Nine Mile Point Rd, Penfield, New York

ESL Federal Credit Union Reviews

4.0 stars based on 7 reviews

Featured Comments:

• R

  Read Neuromancer by William Gibson

  4.0

  they have some issues sometimes but the perks of this bank outweigh any negatives. I had a pretty bad experience trying to make an account with this company. They had this whole technical issue that caused me to sit there for like an hour while the guy was on the phone with a tech guy at a corporate office. Finally he got my registration to upload and then 2 weeks later I'm wondering when my actual card is going to come in the mail. Little did I know, he either never ordered me one or the system wasn't actually fixed. When the bank heard about this they expedited a card with overnight shipping to my house at no cost. This is still the only bank in town that will allow you to take a photo of a paycheck (from companies like Paychex and some others maybe) in their app, and instantly 2 seconds later that money is in your checking account in cash, no delay at all, just an extra service for Rochester people from a local bank. That's why I stick with them through the problems, because they are not perfect but they are the most pro consumer bank we have.

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  Response from the owner

  We strive to provide a superior experience to all our customers, and apologize if we did not meet that expectation when first opening your accounts. We take great pride in providing a positive experience to our community and you are welcome to contact us if we ever miss that mark so we can resolve it for you.

• G

  Grrr Cassie

  1.0

  Online chat is useless, applied for a loan apparently got approved but the email they claim to send you I never received so it “expired” for me to claim it even though it wasn’t even 30 days. Telling me I need to reapply but it won’t let me because it says I currently have an application In!?!? Wanted to go through them because I did previously but never had this hassle before. Don’t waste your time if you need a loan apply somewhere that will notify you when you get approved.

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  Response from the owner

  Hello, we sincerely apologize for your recent experience with your recent loan application. We'd like to review this case further together with you. Please contact us at 585.336.1000 and we would be happy to assist.

• B

  Brianna Mancine

  1.0

  ESL is the worst. I've barely had a good experience with any of the workers. All extremely rude, including via phone. Only saving grace is the online chat. This Penfield location specifically constantly has a broken down ATM, which when you have a busy life is aggravating.

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  Response from the owner

  Hi Brianna, we strive to deliver a superior experience and we apologize that we haven't done so for you. Could you please send us more specific information on your experiences to [email protected] or calling us at 585.336.1000? We'd like to pass this information along and better understand any improvement opportunities.

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