Fifth Third Bank & ATM Florida Ave S Lakeland, Florida

Fifth Third Bank & ATM Reviews

3.4 stars based on 19 reviews

Featured Comments:

• B

  Betty Donahue

  5.0

  I have been with5th 3rd bank since they came to Lakeland and have always had the best service ever !The manager at the FL Ave branch is one of the best ! The tellers are friendly and know us by name. Thank you for making us feel like family and safe and secure handling our finances.

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  Response from the owner

  You're very welcome. Thanks for following up with us.

• K

  Kristina Hunt

  2.0

  Went in a few days ago.. and again today.. this location feels so awkward to walk inside ! The older lady we dealt business with.. barely even looked at us ! Sad because she has such adorable dog pictures hanging up but the fact that she ignored my sister when she told her how pretty her rainbow watch is .. and ignored my 11 yr old nephew when he told her how adorable her dogs are.. I will not return ! I'd rather drive further way to Combee location.. Where the women aren't stuck up !

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  Response from the owner

  Hi Kristina, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• D

  Dajia Marie

  1.0

  If I could rate 0 stars I would. Donna was rude to my husband and I on THREE separate occasions. She racially profiled us as soon as we walked in. We both have had a personal account with 5/3 since 2016. We went in last week to open a Business account. The first thing Donna did was look at her watch then said “I only have 40 minutes so I’m not sure we’ll be able to get this done before I leave.” She lied and said I needed my marriage license since the name on the business was my new last name, and the name on my license was my old last name, however since I already have a personal account with my new last name the marriage license wasn’t necessary. (We confirmed with a Branch Manager at different location) She also left the room and acted like she went to ask a co-worker if we needed the marriage license, but she didn’t ask him. She just didn’t want to help us. Thankfully we went to the branch on S.Combee rd and we were able to get the Business account up and running. If it weren’t for Susanne we would have taken our Business to another bank.

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  Response from the owner

  Hi Dajia, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

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