Fifth Third Bank & ATM Sunset Rd, Charlotte, North Carolina

Fifth Third Bank & ATM Reviews

3.2 stars based on 10 reviews

Featured Comments:

• m

  maria gonzalez

  5.0

  Grateful for the attention I receive every day from the staff of this bank, I have had the best attention of all the people who work there, and have resolved promptly and accurately all my needs corresponding to the management of my finances. Thanks in particular to Cinthya, Margory and Alejandra for their kindness and efficiency

• C

  Christopher Capraro

  1.0

  Really can't do any real banking there. Short staffed and most of the time rushing you out. No real help other then cashing checks for people.

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  Response from the owner

  We're very sorry to hear this, Christopher. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• L

  Lindsay Cureton

  1.0

  I had a phoned conference scheduled today at 4:30pm with this branch. I took off work to make the conference. After not receiving a call, I decided to drive to the bank up meet with someone in person. I arrived at 4:58 pm. No one opened the door between then and closing. The manager came to the door at 5:00pm, did not open it, and proceeded to talk to me through the door. Neither one of us could hear each other, but put his hand up to signal it’s 5pm and they are closed. Yet again, he did not open the door to communicate face to face, although I arrived before they closed. Very poor customer service. I am very disappointed in the branch’s lack of communication and professionalism towards its customers.

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  Response from the owner

  Hi Lindsay, thank you for letting us know. We value this kind of feedback as we're always looking for ways to improve the experience for our customers. We'll be sure to share this with our team.

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