Fifth Third Bank & ATM N Broadway Chicago, Illinois

Fifth Third Bank & ATM Reviews

2.9 stars based on 9 reviews

Featured Comments:

• G

  Gerald Williams

  5.0

  No issues at this location. Everyone is nice and very helpful. 1 of the bankers, Veronica, who helped me open my accounts is the sweetest. Jini, the other banker, is a sweetheart as well. They are the best 😎👍

• J

  Jennifer Danish

  5.0

  Long-time customer—great service at this branch, easy to work with, and very friendly competent assistance.

• C

  Chris Aich

  1.0

  I have never been more ashamed and disappointed in a bank all my life, especially when I obtained a new account. Tbh, I've never had a splitting headache leaving a bank in my life until now. First off, I had an issue with trying to obtain information about sending a wire transfer over. All the response I had from the bank was in the form of a post-it note. Not exactly professional in my eyes. Today, I decided to forgo that flaw and put my family's stimulus check to be deposited into my account. Literally no customer service, either. The bank said the "government prefers they be deposited into a joint account." Oh, really now? I turned it into my original account at Byline Bank where, while they required my spouse who prefers not to have a bank account to be present with an ID, still took the check. Sure they had to verify my partner's ID, but at least they went out of their way to accept our stimulus check. Customer service is essential in my eyes, and Fifth Third Bank absolutely fails in that department. Tbh, IF Byline Bank had banks in the suburbs, I only wish they did. But they don't, which is why I'm switching banks on Monday and closing my account with Fifth Third, which was only two weeks in. I've never honestly had a worse experience in my life outside of Chase... not until I dealt with Fifth Third. I'm extremely offended by their professionalism. A bank should NEVER treat their customers like how I've been treated by them. If you want to choose a local bank, do NOT choose Fifth Third. They are absolutely terrible to work with.

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