Fifth Third Bank & ATM E 79th St, Chicago, Illinois

Fifth Third Bank & ATM Reviews

2.6 stars based on 21 reviews

Featured Comments:

• C

  Christine Mapondera

  5.0

  I opened an account at this location in 2019 and had a great experience. I returned March of 2021 to help my 8 year old open her first bank account and the team here really outdid themselves. From the time I scheduled an appointment with the help of the manager Elizabeth L, to the moment we sat down with the banker Mary W, I felt truly listened to, guided and welcomed. My daughter had the absolute best experience and is so proud to have a bank account. They even had a birthday treat ready for her. They definitely redefined the meaning of customer service. Thank you so much!

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  Response from the owner

  That's great to hear! We're glad to hear it's making your life a Fifth Third easier!

• J

  Julian Glass

  1.0

  The customer service here horrible and I mean horrible that may be a understatement today I said in a drive-through just sitting waiting for service as one cashier standing behind the other cashier watching her and after five minutes of waiting another car pulls up and miraculously one of the ladies turns around and go straight to the speaker for the person who just pulled up while she had to look right by me or threw me either way she seen me sitting there why would you go straight to him when I’m already at the window and as I’m telling her screaming out yo I’m standing here you don’t see me she just talks over me as you turn the speaker on how can I help you how can I help you how can I help you they are known for horrible customer service and fifth third won’t even address the issue I know they see these messages these bad reviews and it continues to be like this because they don’t care because we continue to give them my business but this will be my last time I’m going to a credit union and anybody else reading this should to.

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  Response from the owner

  Julian, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• j

  juanita collins

  1.0

  Worst experience ever. Never been 2 a bank with metal detectors inside and poor customer service. If I could give this branch a negative star, I would! If you can avoid going 2 this branch please do so. I went into Pilsen branch and was treated way way better. Very disappointed in my own black people

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  Response from the owner

  Hi Juanita, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

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