Finance of America Mortgage LLC Fairview Rd, Charlotte, North Carolina

Finance of America Mortgage LLC Reviews

2.4 stars based on 17 reviews

Featured Comments:

• A

  Artem Saitgareev (REDNERD PRODUCTIONS)

  5.0

  I had an awesome experience with erates and what seems to be their parent company Finance of America. I had another online lender and a local place tell me that what erates is offering is impossible. I am an 'analysis paralysis' kind of shopper. I examined what they said and did with a microscope looking for the catch - long story short I got EXACTLY what was advertised! All documents were uploaded to their secure server. This is not my first rodeo, and I must say this is by far the easiest and most pleasant experience. All agents I dealt with were timely and professional. They explained all my options and kept me updated with how things were going every step of the way. They will likely sell your mortgage as they did mine a day or two after closing so dont get attached :) Their lawyer came to my house to close. It was great.

• D

  Dustin Salmon

  1.0

  Worst lender I have ever worked with. These guys are totally incompetent. Kathleen Slack should be fired imeadiatly.

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  Response from the owner

  Thanks for this comment Dustin, we're following up internally to make sure this incident is not repeated. We take your feedback seriously and are sorry that your transaction did not go as planned. Because we are prohibited from discussing transaction details in a public forum, you may reach out to our Customer Relations team so we may be of further assistance at [email protected]. Thank you for your time.

• K

  Kerry Thorpe

  1.0

  Definitely do NOT recommend. They dropped the ball hard. Chris Manzella was our loan officer and after getting us into the machine, he all but disappeared. I'll keep this brief b/c our experience echos a lot of what other 1-star reviews share - he didn't answer the phone, he ignored emails, when he did respond via email it was with partial answers. I ended up calling every day, on the hour until he finally called me back toward our close date. In the end, we missed our close date (but kept our rate and credits) due to the circus that is eRates and Chris Manzella. We refused to pay any extra fees due to their incompetence. It definitely wasn't worth the headache or stress. We never did speak to Chris again because he's useless but we received many auto emails from him congratulating us on our new home and asking us to take a survey. :|

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