First Community Credit Union Branch Lake St Louis, Missouri

First Community Credit Union Reviews

3.0 stars based on 16 reviews

Featured Comments:

• J

  Jason Serio

  5.0

  The folks at this location are friendly and always willing to help you with all your financial needs. Stop by and give them a chance to see what they can do for you believe me you won’t be disappointed.

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  Response from the owner

  Thank you for taking the time to write a review, Jason! We appreciate you being a member at First Community!

• S

  S Raser

  1.0

  I wish I could give zero star. Please stay away from this Credit Union. Go somewhere else anywhere else is better. Out of the finical institutions available make a better choice than this one. They have no idea what customer service is about. I took the time to call their corporate office and explained what happened and I received the same response as the store. This is not about $$$ it is about ethics and being responsible with personal information.

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  Response from the owner

  We would like the opportunity to address this issue to your satisfaction. We have policies and procedures which may mean our hands are tied but if you email [email protected] with some details about the situation and the best way to contact you we will get the information to the right person to try and find a resolution.

• N

  Nathan Kern

  1.0

  Terrible customer service. Missed last payment of 100$ when paying off car because we thought it was paid off. They added over 30 dollars in late fees, couldn't take payment over the phone, couldn't remove late fees over phone. So I paid through my bank's online payment system including late fees. next month I got another bill for 14 dollars and a threat to repossess the vehicle. Went into branch office, first they tried to collect the 14 dollars, then teller had to talk to manager, then had to call another division, took over 30 minutes. So if you're willing to bank somewhere that's happy to repossess your car and make credit reports for 14 dollars this is the right place.

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  Response from the owner

  Hi Nathan - Give us a chance! We would like an opportunity to address this issue to your satisfaction. Of course, we do have policies and procedures which may mean our hands are tied, but if you email [email protected] with some details about the situation and the best way to contact you, we will get the information to the right person to try and find a resolution.

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