First Merchants Bank S Cass Ave, Darien, Illinois

First Merchants Bank Reviews

3.2 stars based on 7 reviews

Featured Comments:

• D

  Darius Baranauskas

  5.0

  Best bank in town! Customer for 16 years already and best experience here so far

  ---

  Response from the owner

  Darius, Thank you for the note. We appreciate you as a long-time First Merchants customer and we'll be sure to let our team at Darien know you are happy with their customer service.

• M

  Monsters of the Midway

  5.0

  In the past I utilized this bank when it was CREST savings.

  ---

  Response from the owner

  Thank you for taking the time to leave us feedback. We are pleased to hear that you had a great experience at First Merchants Bank Darien banking center.

• D

  Dharmist Karia

  1.0

  I opened up Elite Checking account online on March 30th, 2019. During that time, the bank had a special promotion going on, which was valid until March 31st. This promotion required you to deposit $15k and setup direct deposit and you can earn $400 bonus reward if I fulfilled all the requirements. The bonus payment will be credited to my bank account within 8 weeks of meeting the requirements. I met all the requirements of the promotion within the first month. I decided to wait 8 weeks to see if my promotion bonus would be credited to my account. After waiting for nearly 10+ weeks, I still had not received my promotion, so I decided to call the bank. After calling the bank, they informed me that they had pushed the date of account opening to April 1st since the date when I opened up my account (Saturday, March 30th) wasn't a business day, therefore they would not be able to give my the $400 bonus. Are you kidding me? 1) I received a welcome to first merchants bank email on March 30th 2) I went to the Darien branch to deposit $15k on March 30th (there is date and time written on the deposit slip) 3) The terms and conditions on the promotion clearly say that you have to open up an account between Jan 1st and March 31st in order to qualify. Nowhere on the terms it says that the account has to opened up during a business day I've been banking with various corporations over the past decade and this is the most ridiculous excuse I've heard from a bank when they don't want to pay out the promotion bonus. Very disappointed with the service I've received from the Darien and Flossmoor branch.

More reviews (4)