Flagstar Bank Chestnut Plaza Dr, Fort Wayne, Indiana

Flagstar Bank Reviews

3.8 stars based on 8 reviews

Featured Comments:

• D

  David Strader

  5.0

  ATM is great. Easy in and out. Nice people to work with.

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  Response from the owner

  David, we appreciate you taking the time to leave us a review and understand your frustration. Our team is working to figure out a solution that ensures a more positive experience for you going forward. Flagstar customers have access to over 56,000 fee-free ATMs, and we invite you to find another location at flagstar.com/atm while our team works to find a solution. We look forward to continuing to provide you the quality service you deserve.

• J

  Jyothi Venkat

  1.0

  I am having a miserable time dealing with the people who work there. They dont call back. They have no clue what is happening with transactions at their bank. They talk like the customer is a fool. I am looking to cancelling my accounts and taking my business elsewhere.

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  Response from the owner

  Jyothi, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• M

  Michael Dagle

  5.0

  Benard was extremely friendly, knowledgeable, helpful, and quick. I would definitely use him for any further needs from Flagstar.

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  Response from the owner

  Thank you for sharing your experience with us, Michael. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Benard. We will be sure to let him know. It was our pleasure serving you and we hope to see you again soon.

More reviews (5)