Flagstar Bank College Ave, Houghton, Michigan

Flagstar Bank Reviews

3.0 stars based on 19 reviews

Featured Comments:

• S

  Shannon Rinkinen

  5.0

  Amazing customer service, especially from superstar Katie who helped a bunch during an unfortunate fraud situation.

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  Response from the owner

  Thank you for sharing your experience with us, Shannon. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Katie. We will be sure to let her know. It was our pleasure serving you and we hope to see you again soon.

• P

  Paniz Khanmohammadi Hazaveh

  1.0

  They told me they can’t even print a bank statement because their system is down just ridiculous.

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  Response from the owner

  Paniz, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• R

  Rebecca Brink

  1.0

  The transition from Wells Fargo was handled terribly and it was downhill from there. At one point the atm broke and it took the money from the check I was trying to deposit out twice. This was at the end of the month, so rent was due, and despite it being their mistake they did absolutely nothing to fix it, so had I not had money elsewhere I would have been late. I constantly had problems with them randomly charging fees for no reason. Staff at this particular location have always been friendly, but that doesn't negate all the problems I've had over the years.

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  Response from the owner

  Thank you for taking the time to give us your feedback, Rebecca. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

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