Flagstar Bank N Lincoln Rd, Escanaba, Michigan

Flagstar Bank Reviews

3.6 stars based on 4 reviews

Featured Comments:

• B

  Benjamin Guinn

  5.0

  The staff at this branch are amazing. They always remember my name. The service is excellent. Waaaaaay better than the old bank, Wells Fargo.

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  Response from the owner

  Thank you for sharing your experience with us, Benjamin. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• j

  judy leach

  5.0

  This is 2nd survey I have been asked about, regarding my experience at Flagstar Bank. How many do you need? My experience was fine. No more surveys for a while, please.

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  Response from the owner

  Thank you for sharing your experience with us, Judy. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• C

  Craig Kleikamp

  1.0

  Just refinanced our home through a different lender and went to close multiple accounts and one account did not close and was charged multiple insufficient fund fees unnecessarily. Made multiple attempts to speak with branch manager and they were unwilling to remedy the issue or refund me any money. I urge you to go elsewhere for your banking needs as they certainly do not put the customer first!!

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  Response from the owner

  Thank you for taking the time to give us your feedback, Craig. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

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