Flagstar Bank Commercial Homebuilder Finance Katy Fwy, Park Row, Texas

Flagstar Bank Commercial Homebuilder Finance Reviews

1.0 stars based on 16 reviews

Featured Comments:

• A

  Ashley Dubose

  1.0

  Horrible place to deal with and horrible customer service. Extremely incompetent company and no one seems to know the process anything.

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  Response from the owner

  Ashley, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• K

  Kasey Phillips

  1.0

  Completely horrible bank, they offered this great package to help consumers that were impacted by Covid, they told me I could defer my payments for 3 months…thanks, that’s great news. Fast forward three months when I’m ready to turn my direct deposit back on, I actually owe every one of those past three months in one lump sum, immediately. WHAT, how the bleep did that actually help me. I would rather panhandle on the corner than bank with this worthless sham of a bank!!!

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  Response from the owner

  Kasey, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• C

  Courtney Walton

  1.0

  Save yourself the time and look somewhere else. Grueling process to refinance our house. Extremely unorganized process. UPDATE: This company should go out of business. I deferred my loan because of covid. When I went to start my payments again, they offered a loan modification. They sold it as if I could get a lower interest rate. I got them ALL the papers they requested. I had an answer within 3 days on what they were going to do. They wanted to extend my loan 10 years and make me escrow (when I have been paying my own taxes for the last few years). I asked them for a written breakdown of the offered monthly payment. They said it was in the mail. When I opened the paperwork, there was no breakdown just a monthly cost. I called and asked them to breakdown this payment for me. I wanted to know how much the principle vs taxes were. The principle STAYED THE SAME and I was told they were fronting my taxes and insurance. How does this even make sense since they extended my loan 10 years?! There was also a clause in the paper saying that taxes and insurance were subject to change. I assume in Nov/Dec I would be getting a letter stating my taxes and insurance went up and then I would be stuck with an extra 10 years on my loan. This is STEALING from people. Be aware, this company is NOT here to help. DO NOT MODIFY YOUR LOAN!! I obviously declined this offer and will refinance with my credit union as soon as possible. Shameful company.

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  Response from the owner

  Thank you for taking the time to give us your feedback, Courtney. We understand your frustration and would like to learn more about your experience. Please reach out to us at (855) 399-9890 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

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