Flagstar Bank Home Loan Center Bluebonnet Blvd, Baton Rouge, Louisiana

Flagstar Bank Home Loan Center Reviews

2.1 stars based on 10 reviews

Featured Comments:

• I

  Isabelle Hudson

  5.0

  Loved working with the loan officer at this branch! Very attentive. They offered excellent rates. Will work with them again in the future :)

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  Response from the owner

  Thank you for sharing your experience with us, Isabelle. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• K

  Krystale Sanchez

  1.0

  This company is the absolute WORST company to deal with trying to get insurance funds to pay your contractor. Going on 3 months now the work has been completed on my house and Flagstar has had the information they needed. They deposited my check and never did anything else. After sending all required and notarized docs to them and waiting for them to release the funds only to find out they need another document from the Insurance company. Not one time did they contact me to tell me this either. I get that document to them and I’m told the funds will release in 2 business days. At 430 pm on the 2nd day they email me to tell me they have to order an inspection on my house. WHY was this not ordered when I sent in the Invoice showing work was completed 2 months prior???? Aftwr several calls to them again tbey order the Inspection only to call me and tell me the inspector will call me in 48 hours. Guess what…. No phone call. I call them back, raised all kinds of bell and demanded to speak to a supervisor. I say on hold for 45 minutes and no supervisor was ever available to speak to me. The inspector came out to my house on 1/4/22 and completed the Inspection and forwarded it to my mortgage company on 1/7/22. Today is 1/13/22, I call Flagstar Bank to find out when the funds will be released only for them to tell me they’ve never received the inspection on my house. I am beyond OVER the company and all of the unorganized BS. I’m filing a complaint with the LAA attorney general along with the BBB too. This company needs some serious reorganization

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  Response from the owner

  Krystale, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our Facebook (https://reptn.co/YoTiVBfAEAA) or Twitter page (https://rptn.co/AEiTfAQVABY) so we may put you in touch with a supervisor.

• E

  Evan G

  1.0

  Terrible bank with High School drop out reps.

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  Response from the owner

  Evan, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

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