Great Western Bank N 90th St, Omaha, Nebraska

Great Western Bank Reviews

3.2 stars based on 10 reviews

Featured Comments:

• C

  Caprice HB

  4.0

  At least for me, friendly staff and things go well. I have only ever had issues with my address being changed (needed to confirm multiple times because it somehow never would go into effect when I moved) but I have never had any problems as a customer. They do the best they can to help out their customers here. Seems to have a high turnover as there are always new tellers and staff. I have banked here (previously GWB) for about 11 years and have only seen one consistent banker through all this time. But I love the location and look forward to what First Interstate can do :)

  ---

  Response from the owner

  Thank you for the kind words, Caprice! We truly appreciate and value your business.

• M

  Mark Boyer

  1.0

  been on hold no one will answer phone

  ---

  Response from the owner

  Hi Mark, We sincerely apologize for the inconvenience that our high call volumes has caused you and appreciate your patience. Please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• R

  Radeon Gemini

  1.0

  It was my first time at this location and I'm not to pleased. I walk in and the very first thing said to me was, "we require masks". I asked if they have masks for their customers and I was told, no we don't provide them. This is the first company i have been to that says they require masks but don't provide them. Also the placement and color of their sign is not suitable for the legally blind person, whitch I am. I only saw it once I was told they require masks. On the main door the sign is red with white writing and its overlapping the writing/hours on the door. And on the second door I had to look for it because of the glare. I can't imagine a blind person coming in and being told what I was told, I felt embarrassed. I didnt see there sign because of my vision and I felt so uncomfortable with all the bank staff stating as the man who spoke to me was on the other side of the room, so he obviously wasn't quiet about it. So I'm pretty disappointed in this bank location. The only good thing was the bank teller that helped me was very nice, but it didn't take away from the man acting like the mask police and not taking into consideration that I am a disabled customer.

  ---

  Response from the owner

  Thank you for taking the time to provide us with this feedback. We apologize that your recent experience did not meet your expectations and would like an opportunity to discuss the situation with you further. Please contact us at 1-800-952-2043 at your earliest convenience. Thank you again and we look forward to speaking with you soon.

More reviews (7)