Greater Nevada Credit Union N Carson St, Carson City, Nevada

Greater Nevada Credit Union Reviews

3.5 stars based on 15 reviews

Featured Comments:

• k

  kaelynsuxx

  5.0

  Awesome service from Jocelyn Bates very knowledgeable and made everything easy to understand. Very nice and welcoming

• A

  Andy Hill

  1.0

  They will screw you over as much as they can.

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  Response from the owner

  Hello Andy, we have reached out to you to discuss further. Hopefully we have resolved this issue, but if you have any further questions about your accounts please email us at [email protected] and we’ll do our best to resolve any outstanding issues. As a not-for-profit credit union, our members are owners as well and we truly do pride ourselves on being ‘people over profit’. Thank you for the opportunity to work this out.

• C

  Corina Flansberg

  1.0

  I walked into the N branch of GNCU yesterday afternoon to withdraw some money from my account. There were four tellers at their windows. Two were busy helping customers. The others were assumably finishing up other business. I waited as one teller finished and walked away. I continued to wait. Nobody greeted me or said, “we will be with you in a minute”. One teller (Joy) was called over to help both the other tellers with customers with an override. I waited patiently. Upon her return to her window she continued working on her computer as I approached her and asked if she could help me. Her response, was “ I don’t know we will see”. I knew from my observation that she must be a supervisor which made me assume she was capable of helping me. As she did help me there was no “hello”, or “have a nice day” or “thank you”. Just unfriendly efficiency at that point. I stewed about my experience for 24 hours and decided to speak with a manager about it face to face. As I did so today Joy introduced herself as an assistant manager and the manager to her left. I said, “good maybe between both of them they could explain why I had received the kind of service I had. BTW at this time there is only one other member in the room and he was at the loan desk. I tried to explain my experience, Joy left to help a customer that had just arrived (rightly so although I had hoped she could help me better understand where she was coming from). I did not yell, but I was not quiet either as they began to receive more customers/members they asked me to step over “there”. I told them I was not really concerned if others overheard about my bad experience. The manager continued to apologize about my experience, they have new tellers and he can use this in training. He was sorry I was not greeted. I think it was more than that. I felt frustrated and got indignant that I was not being heard. I asked to understand better what the other teller’s tasks might have been so that I could rectify in my mind they were busy doing good things and I needed to be more patient. I was told that because he was not there that he did not know. Wouldn’t this have been a good time to ask Joy or the other teller that walked away. I was there today at the same time as yesterday - maybe that could spark a memory. I have been a member for 30 years and have not ever been displeased in this way with my service. What is happening? I hope this is not a trend. I hope to not have to find another financial institution. One star for this experience!

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  Response from the owner

  We’re really sorry to hear about this experience, Corina, and as a member of over 30 years, we truly value your relationship with us. As you have seen, we are experiencing the same staffing issues as many businesses and we are doing our best to train new staff so we can better serve our customers in a timely and friendly manner. That being said, our in-person customers take priority and we will ensure more communication to notify our customers of what we’re working on and when we’ll be able to help- you’re right, acknowledgement is key. Thank you for sharing your experience. We would like a chance to make this right. If you contact us at [email protected] we would be happy to continue this conversation and make you feel heard, and see what else we can do to make this right.

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