Greater Nevada Credit Union E Newlands Rd, Fernley, Nevada

Greater Nevada Credit Union Reviews

3.3 stars based on 15 reviews

Featured Comments:

• S

  Shawn Shannon

  5.0

  Great bank to be a member of.

• T

  Tony C

  1.0

  Hello manager, Customer service needs to improve and hire more employees as members waiting for over 5 minutes is a bad experience. Customer service only has one teller who should ask for help.

  ---

  Response from the owner

  Hi Tony, we’re sorry to hear about this experience. We know your time is important and our goal is to provide the best service to all of our members. We have sent your comment to the Fernley branch and we will follow up with them to see if we can improve wait times. Thanks for your time and have a nice day.

• t

  trent hines

  1.0

  Absolute nightmare overdrafted my account which was there fault that they did refunded the account and of course charged an overdraft fee which overdrafted the account again because of there mistake. Then wouldn’t reverse it because it was policy then refused to close the account and refused to stop charging a daily over draft fee. After about 20 phone calls harassing they’re office about what bs this is they finally closed the account. Now of course I can’t open an account at another credit union because they didn’t close the account it’s been two years guess what they just closed it today they said because they haven’t heard from me in two years. The gift that just keeps giving don’t ever come to this place.

  ---

  Response from the owner

  Hi Trent, we appreciate you leaving us your feedback in regards to your experience. We greatly value your membership and would appreciate if you would email us your contact info at [email protected] so we may escalate it for a Greater Nevadan to follow up. Thank you!

More reviews (12)