Guaranteed Rate Military Cutoff Rd, Wilmington, North Carolina

Guaranteed Rate Reviews

2.8 stars based on 19 reviews

Featured Comments:

• D

  Devin Sprinkle

  5.0

  I highly recommend Guaranteed Rate, Adam Slack and his team. They were very detailed in instructions, explained the process along the way, and were very timely with communication when I had questions. They completed all paperwork quickly and had me all wrapped up earlier than closing. They made my home buying experience extremely pleasant. High five and great job guys!

• J

  Jarod Blakeman

  1.0

  After reading through these reviews, I'm sure that the local realtors around here are getting kickbacks or some sort of profit share with GR. Our realtor recommended Patty Davis for our home loan in 2019 and we will never work with GR or our local Century21 Agency again. While I understand that the position in which my wife and I were in at the time was definitely less than ideal for getting a home loan (very little available for down payment and poor to fair credit), we completed every document pull and financial discovery request and were constantly told different things. At one point we were given that we'd only need $700 to close; then it would be another number from another GR representative a few days later. When we were finally able to close, we were told less than a week before the closing date that we had to have a buffer of 2 months worth of mortgage payments in our accounts to get approved. We were able to make this happen and then the day of the closing we were told TWO HOURS prior to closing that we needed a cashier's check so that involved an hour drive to and from Wilmington (from Holly Ridge) to get this from my bank. The worst part is that before things even got to their worst, Patty wanted to push us off on another lender to avoid a bad review. After speaking with some other people in person who had similar issues with the company and the plethora of negative reviews, I decided to go ahead and share our experience now that we no longer have any dealings with this company.

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  Response from the owner

  We apologize you've had this experience with Guaranteed Rate Jarod. Should you want to speak with a representative in our Customer Care department about this, please do not hesitate to call, 77-328-6467. Thank you-Customer Care.

• L

  Larry Pait

  1.0

  Customer service after loan approval is terrible. Payments are processed very slowly. Sent a payment more than 3 weeks ago and it still hasn't been applied to my account. Previous payments were processed slowly also. No experience with other mortgage companies but definitely would not recommend Guaranteed Rate.

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  Response from the owner

  Thank you for your review, Larry. We are sorry you have not had a great experience thus far. If this issue still persists, please contact our Customer Care line so we may speak to you in further detail to help assist. 773-328-6467 - Customer Care.

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