Guaranty Mortgage Service, Inc. NMLS 50092 B St, Anchorage, Alaska

Guaranty Mortgage Service, Inc. NMLS 50092 Reviews

4.7 stars based on 19 reviews

Featured Comments:

• W

  WildNorth Frontier907

  5.0

  100% recommend to everyone who wants to buy a home. Jackie was professional and extremely helpful. my best experience with her is that I go home smiling and feeling relieved because there are achievements that have ended because of jackie .. thank you so much jackie for your full support and you didn't leave us alone and im so blessed because you are my lender.Christian/Norma

• R

  Rebecca Austria

  1.0

  I got matched with Jackie Toppin when I requested to get pre-qualified through the Zillow app. Jackie very promptly answered my request, and was initially very detail-oriented and helpful with the process. However, three weeks into my home-buying adventure, she went AWOL for a full week. Myself, my employer, and my financer were all unable to contact her; therefore, we lost a full week of progress in a very busy housing market. As we approached closing, Jackie seemed disinterested and distracted. She would routinely ask me important questions last-minute, via text, or while traveling. She failed to give my financer full information to wire my funds for closing. On the day of closing, she caused a delay by communicating time-sensitive information last-minute via email instead of via phone. Ideally, this time-sensitive information should have been communicated to all parties involved BEFORE the day of closing. Other complaints I had included repeatedly asking me for copies of documents that I had previously supplied her and withholding a copy of my pre-approval letter. When I expressed my disappointment and frustration to Jackie, she simply ceased communicating with her client... on the day of closing. I understand that due to the pandemic and crazy housing market, we are all struggling under stress. However, Jackie managed to make me feel like once she knew she had my business, she could care less about working with me for a successful sale. I sincerely hope that I just happened to be working with Jackie during a difficult time in her life... but I would recommend to future buyers that you go with a mortgage service you can trust, that has your best interests in mind, and that isn't overwhelmed by the current demand in housing.

• Z

  Zach Lambe

  5.0

  Jackie was a great help in buying my first home. Very kind and thoughtful and more than happy to answer my million and one questions. Got a great rate and am now in my wonderful home.

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