HAPO Community Credit Union Seattle Slew Run Yakima, Washington

HAPO Community Credit Union Reviews

3.5 stars based on 14 reviews

Featured Comments:

• A

  Andrea Osorio

  5.0

  This place has always been very nice but yesterday my mom stopped by to deposit a check and she came home telling me how nice it was to have a conversation with someone who was wanting to know about her day and her job. My mom mentioned to me that she will be going back to “Nellie” as she made her feel extremely comfortable and like she mattered. My mom mentioned that her customer service is absolutely amazing and that HAPO needs more people like her.

  ---

  Response from the owner

  We love hearing things like this Andrea! Thank you for sharing!

• K

  Kimberly McFerron

  1.0

  I called HAPO because when my husband and I leased our car Honda decided to do a pull for purchasing options and HAPO was one of the lenders they sent an inquiry to (we are not HAPO members). This is not something we were interested in nor something we asked for. When we brought this to Honda's attention they said that they could not remove the inquiry and told us we would need to request the inquiry be deleted either by the credit bureaus or by the banks themselves. So of course I called all three bureaus and they each said the same thing- each of the banks would have to be called individually and we would have to request a deletion letter for the inquiry. So I sit on hold with HAPO for 30 minutes waiting to speak to a customer service rep. Initially she was quite friendly and helpful. When I explained the situation to her she placed me on hold to see if this was something they could accommodate. When she returned her demeanor had completely changed. She was rude, curt and wholly unhelpful. She gave me multiple excuses for why they couldn't produce a deletion letter (two of which contradicted one another), why it wasn't their problem, and implied that it was my fault that Honda had done the inquiry and not their problem. I reiterated that both Honda and the credit bureaus said I needed to take it up with the banks and that I was just looking for resolution. She cut me off to tell me they wouldn't help me and rushed me off the phone. So I suppose I'm glad I'm not a member? But I also absolutely would not recommend if you like the kind of customer service that is helpful, solution-oriented and generally treats people like people.

  ---

  Response from the owner

  Hi Kimberly. Thank for your feedback. We are glad the director of our support team was able to speak with you in more detail about this matter to help provide a resolution. Please don’t hesitate to reach back out to him directly should you need further assistance.

• M

  Mark

  5.0

  Luis in Yakima and James in Vancouver and staff are FANTASTIC! These two individuals made accomplishing a loan for my daughter's first car a breeze! Professional, courteous, polite, and overall just a pleasant experience in a world so different today. Good job fellas, we appreciate you! Mark

  ---

  Response from the owner

  Great to hear Mark! Thank you for sharing your experience!

More reviews (11)