HarborOne Bank Washington St, Providence, Rhode Island

HarborOne Bank Reviews

3.4 stars based on 7 reviews

Featured Comments:

• T

  Tariq Williams

  5.0

  Ok, fixing my Rating today. Huge Thank you to Simone A. Super Helpful despite me coming in with an attitude, expecting the worst! Fixed my issue and even tested before I left to confirm I was good for the Holiday weekend!

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  Response from the owner

  Tariq, thank you for taking the time to leave this review. I will be sure to share with Simone and our Providence team. Have a great day!

• D

  Dawn Leonardo

  5.0

  I give them 5 stars because they were my Coastway Bank associates...that thankfully remained when Harbour One took over. They know me as soon as I call or walk in and smile...that is huge for me since working with monies gives me extreme anxiety...but I feel like they have my back.

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  Response from the owner

  Thank you Dawn for taking the time to leave us a review of our amazing staff at our Providence RI branch. We are always here to help in anyway we can.

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  Paul D

  1.0

  I’ve banked with Harbor One for some time now, but went to the downtown branch to open an additional savings account. When I asked to use a restroom before sitting down, I was sent out in the rain to the public library two blocks away (which was closed for renovation). Came back and asked again and was sent to a Dunkin Donuts on the other side of the block (which didn’t have a public restroom). At this point my pants, shoes and jacket are soaked from walking almost a mile in the 45° rain. I still need to use the bathroom, but I took the morning off to open the account so I went back anyway. It seemed like after seeing the amount I was depositing, a bathroom magically appeared and I was shown right to it. I’ve had more pleasant encounters with state troopers at Logan. I had to drive home before work to change and warm up. Still not sure what the threshold is for being able to use the bathroom.

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  Response from the owner

  Paul, for security reasons our bathrooms are not normally for public use. We will use our judgement in emergency situations which they must have felt this was. I apologize for the frustration this has caused you. If you would like to discuss this further please email [email protected] with the best phone number to reach you at. I will have someone in retail management reach out to you as soon as possible.

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