Hennessy Honda of Woodstock Hwy Woodstock, Georgia

Hennessy Honda of Woodstock Reviews

4.5 stars based on 997 reviews

Featured Comments:

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  Christi Moon

  5.0

  Excellent service! Friendly and caring employees.

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  Response from the owner

  We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jerry Goddard - General Manager

• S

  Sharon Tan

  3.0

  This is why I avoid dealership at all cost even for oil change. If they can't do simple oil change right, how can I trust them to do bigger jobs? Plus my life is on the line when I drive on the road. Would they care, no. I had issues with my audio screen. It showed "software update". Went in to get it checked. Got there around 11.10 am . I didn't get out till about 3 pm. Issue unresolved. They had to get a new unit. Anyway, since I was there,oil change was due, I got my oil change thinking it was a simple job. My advisor came told the usual, we will be doing multi-inspection, etc. I was already frustrated waiting for so long, I drove off the lot without checking if my engine oil was set to 100%. Sure enough it wasn't set to 100%, it was the same when I came in at 30% As Iwas driving home, Tire Pressure Low signal came on. Now this Makes me wonder if they did anything all. Customer service wasn't that great either. Oh yes, I drove an hour to this place because I bought my car from here thinking service would be good.Disappointed but hope this helps someone else. Update: Good to know the service director responded. It wouldn't be fair if I didn't leave an update. I am glad they fixed the audio unit. Out-of-pocket would have been $681-ish. They got the engine oil indicator back to 100%. Kinda bummed because the "Low Tire Pressure" light came back on as I was nearing home. I did pay for Tire rotation. No issues with the tires. Wondering if the tires weren't calibrated properly after the tire rotation. Makes me nervous on the road. If they did everything right, I would have gone back for the 120k mile service.

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  Response from the owner

  Sharon, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Michael Gallardo, Service Director, [email protected]

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  Hannah Hague

  5.0

  Bought my car from here, great service!

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  Response from the owner

  It is wonderful to hear that our team was able to provide you with a great experience, Hannah! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions feel free to contact us! Sincerely, Jerry Goddard - General Manager

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