INOVA Federal Credit Union S Carroll Ave, Michigan City, Indiana

INOVA Federal Credit Union Reviews

4.0 stars based on 13 reviews

Featured Comments:

• I

  Infinitegalaxy

  5.0

  Kay is consistently fantastic. Whenever I have questions they are answered quickly and accurately.

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  Response from the owner

  Thank you for your kind words and business! We are glad Kay made your experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!

• H

  Harlan Byrd Jr

  5.0

  Kay @ the Michigan City branch was great!

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  Response from the owner

  Thank you for your business and taking the time to leave us a review – it means a lot to us! We are glad Kay made you experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!

• A

  Andrew McCotter

  1.0

  I would beg any parent (or person in general) to not keep money at this bank. Long story short - My father passed away a few months ago. I am his beneficiary. Went through the courts to get all the proper documentation (which took several weeks and was very difficult in its own right). I went into Inova Michigan City today with all the proper documents showing I had legal rights to his accounts. The lady was EXTREMELY rude. Started off the conversation by basically telling me it was going to be impossible to withdraw the money today, even though I had already gone through the process at Horizon and it took all of 20 minutes. She told me it would have to go through some "approval process" first... Like, what? I need some head of the bank to approve getting MY money out? Second, she tried to tell me my documents (that came directly from the court) were not right. After I insisted she start the process, she continued to try to push me out of the bank. She ended up calling someone from compliance who said the court documents were missing some "seal" that they wanted it to have. It was the ORIGINAL document directly from the court... I ended up having to leave without my dad's money. Please do not use this bank. Do not leave money in here and force your kids to go through this. Horizon and Chase are much better options in the area.

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  Response from the owner

  Mr. McCotter, Thank you for reaching out, and please accept our condolences for the loss of your father. If you would like to discuss the matter further, please feel free to reach out to Chris in our Compliance area for further assistance. 800.826.5465 ext 8426.

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