KeyBank Niagara Falls Blvd, Tonawanda, New York

KeyBank Reviews

3.6 stars based on 5 reviews

Featured Comments:

• a

  anthony hicks

  5.0

  Very helpful employees at this location

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  Response from the owner

  Thank you for the 5 star review, Anthony! We hope you have a great weekend. ^ JJ

• D

  Dahnea Harrison

  1.0

  Today I drove through the drive thru to cash my check, the customer service was horrible! I waited about 20 minutes for the rude women to tell me she can't cash my check, without explanation she told me to contact my employer as I did. Went to another keybank and cashed my check fine. I will never go to that branch again!!

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  Response from the owner

  Hi Dahnea - I'm truly sorry for the experience you had at one of our KeyBank locations. I will be happy to forward these concerns to the appropriate area for review. If you ever need anything, please let us know. ^ JK

• T

  Tim Bethin

  1.0

  Terrible branch. Unfriendly. One teller went on and on about how the parents don't tell their kids just one pc of candy and that she has to hide the candy. And of course she messed up my deposit. Not enough tellers. Editing my review from 2 stars to 1 star. I called this branch because I wanted to transfer some money from one account to another. Both accounts have my name on it and I gave them all of my info...ss number ,account numbers, address etc... they won't do it!! I have to go into the branch. I will not be going into this branch I will avoid this branch even though they are less then a half a mile away. I am now going to reconsider banking with Key at all anymore.

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  Response from the owner

  Thanks for the feedback Tim. That’s not the experience we strive for our clients. I’ll be happy to share your experience with the proper management. Please email us at [email protected] if you need anything else. -KeyBank Customer Care

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