KeyBank Sullivant Ave, Columbus, Ohio

KeyBank Reviews

3.8 stars based on 8 reviews

Featured Comments:

• M

  Maven Argentum

  5.0

  Outstanding service! Jenne Roberts is the best Branch Manager EVER!!

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  Response from the owner

  Hi Maven! Thank you for the glowing review! We'll be sure to pass this along to Jenne! We're always here if you need us. Have a wonderful day. ^SH

• J

  Jessica Mitchell

  1.0

  Less than one star if possible, they have canceled my debit card without notifying me, locked me out making transactions with my account, stopped me from viewing my account online. And then when trying to resolve the issue, they LIED TO ME and told me the issue was FIXED! I would NEVER recommend anyone working with or banking at KeyBank!!

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  Response from the owner

  Good Morning Jessica, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 62328. Our Escalation Team is happy to call you within 2 to 3 business days and look into what happened. Thank you.^CH

• J

  John K.

  2.0

  Absolutely avoid this branch... you can't walk in without an appointment?! Thats ridiculous, so you go through the druv thru and you better grab a Snickers because its gonna be a while! It takes around a half an hour to get three cars complete.

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  Response from the owner

  Hi John - Starting June 1, we began to open a majority of the branches that we temporarily closed in March. These branches are opened for appointment and drive-thru access. Our number one priority within our branches is to create an environment where our clients and employees feel welcome and safe. We will launch a pilot to learn how to best reopen branch lobbies to full service, within a handful of branches across our footprint in communities that have been the least impacted by COVID-19. We are aiming to have nearly all of our branch lobbies open to full service in July with modifications. This means we will learn from our pilot in the test markets and determine what additional steps are necessary to einforce our best practice health and safety measures. We will then open another wave of branch lobbies to full service in areas that are seeing more stabilization and in states and communities that are moving forward to full reopening. Lastly, in a final wave of reopening’s, we hope to have the remainder of the branch lobbies open and running to our full-service operating model. We are targeting July to accomplish this plan – but, as everything with the COVID-19 situation, it is subject to change. ^JF

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