KeyBank N State St, Bellingham, Washington

KeyBank Reviews

2.0 stars based on 6 reviews

Featured Comments:

• T

  Teri Bryant

  1.0

  Not surprised by the ratings I see here. Twice now I have tried to access my deceased father's funds as the executor and was told that I need paperwork that my attorney says that I do not need. The first time I was told I needed letters of testamentary and I mentioned that my attorney said that a small estate affidavit should suffice, then they conferred with a computer for quite some time and then gave me a handout that confirmed what my attorney said. Yesterday I arrived with the small estate affidavit and they insist that all they can do is close the account and mail a check payable to the estate to his former address (where someone else lives now), and oh yeah I'll need those papers my attorney says I don't need to deposit the check anywhere in order to settle my dad's affairs. The branch manager was extremely condescending, kept saying "IF you were the executor" (which I am, as per the will which is exhibit B to the affidavit my attorney drafted) and "your lawyer SHOULD KNOW this." He said he didn't need part of the affidavit (the will naming me as executor), called it "meaningless to Key Bank" and didn't bother to photocopy my ID or compare the signature to my signature on the affidavit. When I asked him why they have to close the account, he said, "I DON'T KNOW." I do not think he knows what he's doing. A branch manager should really have a handle on whether an account is closed and why. I mean if he doesn't know, who does? Key Bank, you really need people who can handle this kind of transaction knowledgeably without retraumatizing your customer's survivors. I vented about my experience and not one but THREE of my acquaintances shared that they had the same exact experience at Key Bank. Expect a call from my attorney. UPDATE: Despite providing all the paperwork necessary to every address for Key Bank (including to the attention of the branch manager at the State Street location) that I have been provided multiple times, Key Bank still mails threatening letters to my father. They all say his account is past due, but I never receive any kind of bill or statement. This last one was a really sweet way to express condolences: "Pursuant to the terms of your card member agreement and applicable law, effective immediately all charging privileges, cash advances, and balance transfer privileges have been revoked." Thanks, Key Bank, that's really great way to be reminded that my dad has been gone for eight months. Stop sending mail to my house.

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  Response from the owner

  Hi Teri - We'd be happy to escalate your concerns. Please send us an email at [email protected] including case #65401 with your full name, zip code, and phone number (no account numbers, please). A member of our escalations team will be in touch within 2-3 business days. ^SH

• J

  Jaylee Lee

  1.0

  Overall there is one actual experienced teller that knows what they are doing. I had a young young man tell me I had to do my last name change online which was far from the truth, he honestly looked like he didn't know what he was doing. I did go in today and was helped by the young man who actually knows something so from now on I'll just refuse service from anyone else, seems rude but if I get my stuff done in one go versus now 3 trips then I'll do it! I am now having to come back once AGAIN tomorrow because I hit the persons hour long lunch block at 12 exactly so not too happy that they don't have a back up like every other bank does. Overall poor service and very very inconsistent tellers.

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  Response from the owner

  Good Morning Jaylee, This certainly isn't the type of service we strive to provide our clients. Thanks for taking the time to provide your feedback, we do appreciate it. I will be forwarding this info to our Branch Experience Team for review. Have a good day!! ^LH

• J

  Jaylee Lee

  1.0

  The young kid behind the counter was too lazy to change my last name while I was in the building doing grabbing cash from him. I won't be listening to him next time consider he knew nothing he spoke of he said I could online which is a LIE.

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