KeyBank Military Rd, Niagara Falls, New York

KeyBank Reviews

3.2 stars based on 4 reviews

Featured Comments:

• M

  Melanie Thompson

  1.0

  I would give it a 0 star if it was possible because of what happened to both me and my fiancee. So, I cashed multiple checks from my work (Save A lot) there which they work through. Anyways... after about cashing about 3 checks I made an account with them so I wouldn't keep losing 7.50 each time I cashed my check. I open a checking account just for them to mail me a card that couldn't even activate and they had to send a whole new bank card to me which I haven't received yet. Just for my fiancee to try to cash her check today there and them tell her that they can't cash it there because it says Bank of Castile on it even tho every check I cashed there were made out by Bank of Castile as well. So, I really feel like it was a racist matter because I'm white and my fiancee is mixed.

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  Response from the owner

  Good Evening, please email your full name, billing ZIP code and phone number to [email protected] and reference case# 77808. Our Escalation Team will reach out to you within to 2 to 3 business days, so we can look into what happened. Thank you.^CH

• R

  Ron Pinke

  1.0

  DO NOT TRUST THIS LOCATION'S ATM!!!! I deposited cash after following all the prompts on the screen. The ATM then showed a screen that they were unable to process my transaction and gave me a paper slip stating that due to a technical error Keybank was unable to return the deposited items. The machine gave me back my card and did not credit my account. I contacted the Keybank customer service "professionals" as per the phone number at the bottom of the slip. Quick summary, 5 phone calls including multiple disconnects, 1.5 hrs of my time wasted on the phone, a dispute filed and now I have to wait 3-10 business days for Keybank to solve their technical problems. I did what I was asked of me and now I face overdraft charges, bounced checks and an account I can't use to pay my bills online. Thank you very much Keybank. Stellar results.

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  Response from the owner

  Hi Ron- We apologize for any inconveniences caused by this. We would like to look into this further with you. Please email us for additional assistance at [email protected] and please reference Case #76393 in your subject line. Thanks ^KC

• L

  Life with Pooh

  1.0

  Every time I seem to come to this bank they’re slow and they keep coming back to the counter asking what account is it going into when it’s clearly written on the paper and they keep putting money into wrong accounts

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  Response from the owner

  Hello, This certainly isn't the type of experience we want our clients to have. Thanks for taking the time to provide your feedback, we do appreciate it. I will forward this info to our Branch Experience team for review. Have a great weekend!!! ^LH

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