KeyBank Niagara Falls Blvd, Niagara Falls, New York

KeyBank Reviews

3.0 stars based on 11 reviews

Featured Comments:

• D

  Deanna Kania

  5.0

  If you’re part of the LGBTQ+ community, I definitely recommend this one. Anita the teller made me feel at ease and comfortable, as well as answered all my questions as I just switched to this bank. You’ve got my business for sure!

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  Response from the owner

  Hello Deanna, thank you so much for the 5-star rating and review! We will be happy to forward the Kudos to the proper area. Hope you enjoy the rest of your week! ^PR

• J

  Jasmine Olmstead

  1.0

  My family has had an account with this bank for years, since First Niagara left. My teenage son started his first job and wants to save up for a vehicle; so I opened an account for him; I was told because of his age that he could not have his own account but could be attached to mine with his own account number and card. We went into the branch to deposit his savings into the account and to set up direct deposit, everything was all set, or so we thought. A week later my son looked in his account to find a zero balance and was contacted by his employer, which informed him that they could not direct deposit due to an issue from Key Bank and would have to issue a paper check. After my husband contacted the branch, he was hung up on and passed on to 8 different employees who could not explain why they took his money out of the account. Finally one employee stated that the account was on a hold because they needed my husbands ID to verify the account. Where does this make since? I’ve never known a bank to set up an account without an ID; sounds like someone made a mistake and is buying time to not get caught, meanwhile my son has no access to his money and we have no answers as of yet. We’ll probably be looking for a better trustworthy bank.

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  Response from the owner

  Jasmine, I’m sorry to hear about your family’s experience. Please email us at [email protected] with #64681 including your full account name, a contact phone number with the best time to call, and zip code. Your response will be forwarded for review. Thank you. ^JL

• B

  Bruce Kent

  1.0

  Worse experience ever with a fat guy there. They dont want to give you your money 😂😂😂

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  Response from the owner

  Hi, we want to help turn that experience around for you. Please email us at [email protected] with your full name, zip code & phone number. To protect your privacy, refrain from including any account numbers and reference case#63759. We'll send your case over to our escalation team & they'll be in touch within 2-3 business days. Thanks. ^PR

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