KeyBank Molalla Ave, Oregon City, Oregon

KeyBank Reviews

3.9 stars based on 14 reviews

Featured Comments:

• w

  wayne coughlin

  5.0

  They got to the problem and fix it thanks you harold

  ---

  Response from the owner

  Thanks for sharing this wonderful compliment, Wayne. I'll be happy to pass this along for you. Have a nice day! ^CS

• S

  Sjcoyote

  1.0

  I’m really disappointed with KeyBank and this branch. I received a promotion from them in the mail that would award me $400 for opening a new account with KeyBank after direct depositing $500 or more into the account within 60 days. I misread that promotion and thought I could “directly” deposit $500 in any fashion to fulfill this promotion. I tried to do so online, but online transfers wouldn’t work due to an unrelated bank error, so I called the bank and made an in-person appointment so I could work this out and talk about IRA consolidations and retirement investments, too. I met with the branch manager, and we had a long discussion about those topics. In the end, I told her I needed to deposit the rest of the money to the account to meet the promotion deadline, and she encouraged me to use my debit card at the counter to withdraw money from my other bank and deposit it directly into this account with the help of another bank clerk. Done! $600 more deposited, for a total of $1000. I even asked the clerk when I would be receiving the promotion money, which she said could take four months. Today, however, I call the branch because I didn’t get the promotion and am told online AND then by the branch manager that I didn’t complete the direct deposit and therefore didn’t qualify. There were so many opportunities for this bank to have told me IN-PERSON that I was misunderstanding the rules—I spoke with several people in order to make this deposit on time and to verify the promotion. I explicitly asked the woman who helped me at the counter how long it would take to receive the promotion since I was fulfilling the promotion requirements with that last in-person deposit, which I had assumed was “direct”. I need to be able to trust a bank to tell me if I’m misunderstanding their rules, especially if I’m there in-person and asking. Instead, while on the phone this last time, the branch manager responded to my issue by asking me why I hadn’t been doing anything with the account since I made the initial deposit. Did I need to? Is that a requirement, too? Is that the only way I’m valuable to you? Is this your regular level of customer service, to doubt my intention? I certainly HAD plans to use this account more, but I like to wait until I see a bank follow through with it’s agreements before I make what, to me, are large financial changes. How many of us have been burned by the “fine print” of promotions from financial institutions? Their reaction to this problem is what I was worried about experiencing, and is exactly what I was hoping to avoid by banking with a branch close to my home. I’ve been with my other bank for most of my life and I absolutely love them. They have all of KeyBanks’ features and more. However, they are not local, and I want to have an account with a bank that is local so I have more financial flexibility day-to-day. I also have more retirement benefits coming and need advice and guidance, and I’d prefer that to be in-person. This is obviously not the bank for that. I have closed my account and will find another local bank with better customer-relationship priorities.

  ---

  Response from the owner

  Hello, thank you for taking the time to provide us with your feedback. We'd like to take a further look into your concerns. Please email us at [email protected] with your full name and contact number. Reference case#76616 in the subject line & we will forward this over to the proper area for review. ^PR

• L

  Levi Kay

  1.0

  Tried setting up and account online, got approved then was told 3 days later they wouldnt do business with me because of prior banking history, fine and dandy except I had a wire come through and now they want to charge me $20 for an Incoming wire when it’s supposed to be free. This is the third time I’ve been to the branch in two days wasting my time and now they can’t even close my account and give me my money cause there is a lock on the account so now I’m waiting even longer for them to try and figure it out. These people are crooks, I would not recommend key to anyone period. What a waste of time and money.

  ---

  Response from the owner

  Hi Levi, I'm sorry that you are having this experience, it does sound frustrating. I'm certain that the branch will get this settled for you quickly. If you need any additional assistance, please send an email to [email protected] including your full name, zip code, phone number and please reference case #49178. ^LH

More reviews (11)