KeyBank Se 82nd Ave, Clackamas, Oregon

KeyBank Reviews

2.5 stars based on 21 reviews

Featured Comments:

• A

  Andrew Tanzer

  5.0

  A good bank - not too big - not too strict - seem to go beyond normal concern for their account holders. I don't have a lot of money yet they treat me with equal respect as the richer folk.😀

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  Response from the owner

  Hello Andrew, thank you for the 5-star rating and review. We are pleased to hear about your experience at this branch location. We hope you have a great weekend! 😀. ^PR

• R

  Robert Hartshorn

  1.0

  Absolute worst experience of my life dealing with a bank. The online banking has nothing but problems. The credit card system has nothing but problems and locks the cards constantly for fraud even though the charges are legitimate, they can't seem to figure out the problems no matter how many people I talk to or how many people I call. The phone system when you call is doesn't work correctly, and even though you put in a business account it sends you to a non business department who ask you a bunch of security question to then tell you oh you have to have the business department and then transfers you there to start over again. On top of all of this there phone security system to text you when they think there is fraud doesn't work and never notifies you and they have no way to test it or fix it. Not once in over four years have I ever received a fraud text buy my cards have been locked probably a hundred times. I have called probably over fifty times in just the last two months to get my business credit cards unlocked. I finally have to change banks because they can not fix the problems. Just save yourself a bunch of time and headaches and avoid this bank all together.

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  Response from the owner

  Hi Robert, What you described definitely isn't the type of experience we want our clients to have. We certainly don't want to lose you as a client. If you'd like me to see if I can have this escalated for you, just send an email to [email protected]. Please include your full name and phone #, so we can reach out to you. Also, please include case #76092. ^LH

• D

  David Heintz

  1.0

  Key Bank on 82nd & Sunnyside Dropped the ball on getting me a new card. I Payed $25 to get a new card in 2 days, and after waiting for a call after 4 days I Called to learn I have to wait 10 DAYS to get my card because they messed up.. too bad I had to reach out to them and call learn this. it was their mess up and never called, notified, in any way to let me know. I was going to pick up a packet to see their offers and switch banks to them but now I've decided to Not switch to Key bank.

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  Response from the owner

  Hi David - We're sorry to hear about this. We'd be happy to look into your situation if there's anything we can do for you. Please email us at [email protected] confirming your full name, zip code, and phone number. Please include case #68021 in the subject line and refrain from including any account numbers. ^SH

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