KeyBank W 11th Ave, Eugene, Oregon

KeyBank Reviews

3.9 stars based on 9 reviews

Featured Comments:

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  chris Patrick

  5.0

  The staff here take the time to get to know each customer, and make an effort to know what is going on in our life. In a world where no one even knows your name, this is a very nice touch, and a refreshing approach to banking.

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  Response from the owner

  Hi Chris, thanks so much for taking the time to provide your feedback and the 5* rating, we really appreciate it. I'll be sure to forward this to the branch. Have a great day!! ^LH

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  Cameron Baldwin

  5.0

  I have been with Key for over 15 years and they have been absolutely amazing. The one time I had an issue with card fraud they cleared it up right away. Rates have beaten most other banks and staff has always been extremely knowledgeable and helpful. At this particular branch I feel like they have always gone above and beyond for me.

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  Response from the owner

  Hello Cameron, thank you so much for the 5-star review. We appreciate your feedback and hope you have a great day! ^PR

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  canyon widell

  1.0

  I did a mobile check deposit withmwith Oregon Emergency Relief Fund 500$ check yesterday (Friday 8-21-2020), and upon completion it said my check would be available by 9am the next day. So I loaded up my girlfriend and we drove down to Brookings from Eugene to enjoy a day on the ocean. Planned on having money available at 9am to drive home and have lunch with, and I called this morning to check my account balance and Key Bank put a hold on my cashier's check until 8-27-2020! Now I'm stranded with no money 4 hours from home and Key told me there's nothing that they can do until Monday when the manager is in. I am so mad right now I don't know what to do. If they put holds on cashier checks upon mobile deposits for nearly a week they should let you know before you choose to deposit it that way. I could have just went to the branch to make the deposit in person and received my money but out of convenience I chose to do it from home and now I'm stranded with no money. This is preposterous and I would not recommend this bank to anyone else after this issue.

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  Response from the owner

  Hi Canyon - We understand holds on deposits can be frustrating. There can be multiple factors or reasons for a hold being placed. For instance if the account is new, checks made via mobile deposit with a return item history and having multiple overdraft occurrences are just a few of the case by case reasons for holding a deposit for a longer period of time. Again we understand it's frustrating for any hold to be placed on a deposit but we hope this brings some clarity to why it may be placed. You can also review our hold policies in our disclosures here: https://onlinea.key.com/uap/SvltUap?target=CtrlStart&mode=4&fmt=html. Let us know if you have any further questions. ^JF

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