KeyBank S Tower Rd, Aurora, Colorado

KeyBank Reviews

2.7 stars based on 15 reviews

Featured Comments:

• y

  young rico the savage

  5.0

  Best and friendliest branch of them all walk in and get Greeted right away with smiles on their faces. The beautiful young woman who helped me ,Mel was just wonderful with a beautiful smile and has a great Marilyn Monroe look going and she was just Delightful, helped me set up a savings account and much much more and over all just a fantastic experience 🤟

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  Response from the owner

  Hi There - We appreciate the great review and the 5-star rating! Thank you and have a great day. ^DD

• C

  Christian B

  2.0

  Unfortunately, I didn't get the greatest service at this location. I walked in and two tellers were at the counter and they didn't greet me until a few mins later when one of them finally looked at me and told me to have a seat and wait until he's ready. I found this odd since I was the only customer in the building. It wasn't until about 10 mins later that I was able to speak with one of them and conclude my banking for that day.

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  Response from the owner

  Hi Christian - We appreciate your feedback. If there's anything more we can look into, please email us at [email protected] and include case #72964 in the subject line. ^SH

• T

  Travis Stubbs

  2.0

  Went in to cash my paycheck and then deposit it so I can use the funds immediately and I was told that could be done and that was being done but later find out that the teller just deposited my check and now my funds are on hold for 3 more days. Thank you so much for NOT listening to me and what I wanted. Nice guy but clearly didn't listen to me and what I was asking not too happy

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  Response from the owner

  H Travis - We understand how important it is to have access to your funds. In most cases, the funds are available the next business day, as Saturday does not count as a business day. If you’d like us to take a look at your account hold, please email us at [email protected] with your full name, zip code, phone number, and include case #71165 in the subject line. Alternatively, you can call us at 1-800-539-2968 or send us an authenticated message via online banking (browser only). ^SH

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