KeyBank E Smoky Hill Rd, Centennial, Colorado

KeyBank Reviews

2.6 stars based on 9 reviews

Featured Comments:

• E

  Emily M

  5.0

  Amazing bank! Yolanda has amazing customer service and is always happy to help with my issues. My debit card was cracked so she ordered me a new one and when the new ones chip wasn’t working she had a new one sent out right away.

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  Response from the owner

  Hi Emily - Thank you for the shout out. We are so glad Yolanda was able to get everything taken care of with your debit cards. Thank you for being a valued Key client. Have a great day! ^JF

• C

  Christian B

  2.0

  Service here was less than stellar but not horrible. I came in to resolve a banking issue and at first was told to go back home and do it myself online. With a shocked look on my face, I asked the representative if he was not knowledgeable enough in his banking duties to help me. He must have understood my discontent and proceeded to go through my account to figure out the problem I was having. After about an hour we did manage to alleviate some of my concerns.

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  Response from the owner

  Hi Christian - We appreciate your feedback. If there's anything more we can look into, please email us at [email protected] and include case #72964 in the subject line. ^SH

• A

  Alex Prescott

  1.0

  Will be withdrawing all of my money once its available and choosing a different bank because of this branch. Getting evicted because of a random hold on a check, after I've deposited several checks that didn't have any holds on them. Probably close to 20 checks deposited, and now out of nowhere there's a hold on my check for 5 business days. DONT BANK HERE!!!!!!!!!!!!

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  Response from the owner

  Hi Alex, Sorry to hear you want to leave us. Hold times do vary depending on the type of check and deposit. Please review our Funds Availability Policy at this link. https://www.key.com/about/meetkey/about-key/disclosures.jsp or stop by your local branch. Thank you. ^LH

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