KeyBank N University Ave, Provo, Utah

KeyBank Reviews

3.2 stars based on 19 reviews

Featured Comments:

• T

  The Real Asil

  5.0

  I will NEVER EVER bank anywhere else. It is so inconvenient that they dont have a national chain, but I LOOOOOOOVE their customer service towards my POC :) 😃 t

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  Response from the owner

  Good Morning, thank you so much for the 5* rating and review, we really appreciate it. Have a great day!!! ^LH

• b

  benchina pantaleon

  1.0

  This bank is sucked. I tried to activate my card and nobody could help me. I keep getting transferred to the debit card activation department, and everyone asks me the same question and keeps saying the same thing. And after 30 minutes on the line, talking to 7 agents, the last one pretended she was going to tell me something and hung up. They are a bunch of incompetent, dishonest and unprofessional agents. What a shame!

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  Response from the owner

  Good Afternoon, we would like to look into what happened for you. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 75964. We will be in touch within 2 to 3 business days. ^CH

• C

  Cassandra Clift

  1.0

  Been having a really hard time working out an issue with keybank. Tried to clarify the information that Charity (manager of this place) knew since it was different than what online customer service representatives would say they could access/see/know. In trying to clarify, she often didn't let me speak or ask questions without interrupting saying that online people had already given me my answer (they hadn't). Instead of listening and answering my questions about the info that she knew that was different than what online people had told me, she got frustrated and hung up on me (call didn't cut out, she very clearly said 'have a good day' *click*). I called back to finish the conversation. It was an issue I didn't necessarily expect them to solve but I did expect to be treated kindly.

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  Response from the owner

  Hi Cassandra, Thanks for reaching out to us and sharing your experience with us. This certainly isn't the type of service we strive to provide our clients. I'll be sure to pass this along to our branch partners. If you have any questions/concerns, please send an email to [email protected] including your full name and phone #. Also, include case #75072. Thanks! ^LH

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