Lexus of Lakeway Ranch Rd, Lakeway, Texas

Lexus of Lakeway Reviews

4.8 stars based on 436 reviews

Featured Comments:

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  Sylvia Marroquin

  5.0

  Go see Ashley. We bought two vehicles from her here and had fantastic experiences both times.

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  Response from the owner

  Hi Sylvia, we're fortunate to have an amazing Sales Team and we appreciate you taking the time to write such a nice review about our staff here. I'm thrilled to learn your time at Lexus of Lakeway was productive, efficient, and an overall positive one. We hope you're enjoying your Lexus and we look forward to seeing you again!

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  Jim Everett

  4.0

  Update June 23 - Carfax again stated that since the service wasn't reported at the time it was done by LL they can't show the service as being done there. They can only list the services done for the 30K service and list them as being done by "Service Facility." So ultimately 4 stars. Update - the general manager of Lexus Lakeway and the service manager both emailed me back the next morning regarding the omission and the service manager left me a voicemail. This is the kind of customer service that Lexus is known for. Will update to 5 stars once the service shows up on the CarFax. ----------------------------- I took my car in for a 30K service on July 29th, 2021. Lexus of Lakeway never reported the service to CarFax. When I called the service dept didn't even bother to talk to me directly and just had the receptionist tell me to call CarFax myself. When I emailed the invoice of the service to CarFax they added the 30K service items but listed it as "Service Facility" instead of listing LL's name. When I asked them to change it to show LL, CarFax said that since the dealer itself didn't report the servicing at all they couldn't list the dealer's name. During my two year search for the exact Lexus I wanted I looked at least 150-200 CarFaxes in TX and nationwide and I don't remember seeing any services listed on any of the cars for Lexus of Lakeway or Lexus of Austin (both owned by Penske Group). But I did see all the services from North Park Lexus in San Antonio and all of the Lexus dealers in Dallas (Park Place Lexus Plano and Grapevine, Sewell Lexus of Dallas and Ft. Worth) and Houston (Westside Lexus, Northside Lexus, both Sterling McCall Lexus dealers). This is such a little thing that shouldn't even be an issue. Not up to the standards set by other Lexus dealers. Unfortunately I will be forced to take my Lexus to an independent shop for servicing until this issue is dealt with.

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  Response from the owner

  Hi Jim, Thank you for sharing your positive review and if you have any further feedback then please contact us at Lexus of Lakeway.

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  Sandra McEvoy

  5.0

  We were very informed by Adam Fuller of the finer points of the RX models. We had very good experience with a previous RX 350 and looked forward to having a a 2022 model. Adam advised us of available RX models and when they would be available and we decided on a August delivery. Then a preordered model became immediately available and Adam called us and it had some additional packages that we desired. We then worked with Tina McClain in finance who was very professional. Before we drove the RX off the lot Adam reviewed all the systems of the vehicle.

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  Response from the owner

  Hi Sandra, It pleases us to learn about your professional and knowledgeable buying experience with our team. We hope that you are enjoying your Lexus RX. Thank you for choosing Lexus of Lakeway and we look forward to your next visit.

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