Logix - Golden Valley Branch Golden Valley Rd, Canyon Country, California

Logix - Golden Valley Branch Reviews

4.4 stars based on 19 reviews

Featured Comments:

• C

  Carloseltio Porcayo

  5.0

  Good service very friendly all in your own language

• C

  C. Yun

  3.0

  Logix has been great when it comes to various banking and loan products along with day-to-day customer service. Where they've consistently dropped the ball is on their own accountability and providing that little extra step on customer service that requires going out of the confines of each person's role. It's a major disappointment. They lack of a sense of urgency and ownership. 1. They couldn't locate a paper check I had deposited at an ATM resulting in a negative $2,000 balance in my checking account. Since the check couldn't be verified, they withdrew the money from my checking without any notice. A quick, proactive call would've been better than my logging into my account and seeing a big red negative number, then having a lengthy conversation with customer service. 2. They pre-qualified me for the wrong mortgage program twice despite literally having my W2s, tax refunds, and paystubs in front of them. This resulted in a significant increase in my required down payment. Fortunately, I had the funds. My bigger concern was if that same loan officer would make the same mistake to someone else who may be running on a much tighter budget. 3. Once we got into escrow, my file sat around collecting dust for the better part of two weeks. Our escrow window was 30 days. I'm a project manager by trade and had to micro-manage the entire escrow process between Logix, the seller, my agent, and the escrow company. It was incredibly frustrating. They have a $500 satisfaction guarantee about their mortgage process which, after providing a very detailed breakdown of my experience on their various email surveys, I didn't receive. 4. I recently traded in a car at a local dealership who was supposed to send a check with the remaining balance of the auto loan held be Logix. Despite having come into this branch about two weeks ago to fund the loan for my new car, they haven't done any follow up regarding the pay-off of the previous loan despite an active email chain between the dealership, the loan officer at Logix, and myself. When I asked if they could call the dealership to ask about the payoff check, they said that they wouldn't do it and would keep billing me instead despite my no longer being the legal owner of the car. I literally asked for ONE phone call as Logix as a representative of their customer and they wouldn't do it. They're great about the normal little transactional things, but lack follow through on anything else unless I micromanage everyone which is incredibly frustrating. Despite having various accounts and loan products with them, they fail at those key moments when I need additional support from them as a bank with "excellent customer service."

• a

  alittlebitofjessica

  2.0

  I love this bank but tellers at most locations often act like they’re annoyed with your presence.

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  Response from the owner

  Hi Jessica, Thank you for taking the time to provide us with your feedback. We are grateful that you love banking with us, but are saddened to hear that we didn’t deliver the constant exceptional service we aim towards. Our members are the reason we exist, and unlike a bank, our main goal as a credit union is to serve our members to the best of our ability while also providing the best possible service. As you can see from our hundreds of reviews here and on our website, we set very high standards of service for ourselves. We would like to look into your experience further, in hopes of serving you and improving our ability to serve members in the future. Would you be willing to provide additional information? Please email me directly at [email protected]. Thank you again, for sharing your experience with us. Maria Espinosa Online Community Management Specialist

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