U.S. Bank Branch Sierra Hwy, Santa Clarita, California

U.S. Bank Branch Reviews

3.0 stars based on 15 reviews

Featured Comments:

• M

  Monica A

  4.0

  Everytime I arrive, there's only one teller, and 2 employees sitting at desk. Why only one employee to assist people in line. Absurd. Get with it US Bank. Understandable I suppose due to short staffed everywhere. Finally was helped and teller was GREAT!

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  Response from the owner

  Thank you for taking the time to share your experience, Monica. I hope all your future visits meet the same level of service. Have a great day! ^Heather

• E

  Elite Fitness Club By Mark Musonge

  1.0

  1. Mom tried countless times to open an account, provided all documents you asked for. You had her "sign up" then a few weeks later reviled it. She called to speak with someone, she was told the manager will call back. The entire process seemed like the bank was doing her a favor. A competitor bank jumped in and accepted her in a heartbeat. The process was humiliating. 2. For more than 5 years I have had my business account with you but even through the pandemic I kept you as my bank. However After a call with one of your agents/ managers/ supervisors (online) I don't think you're genuinely interested in supporting the growth of small businesses. If you're selective as to what kind of businesses you support/ work with, just make that clear instead of stifling our growth. My relationship with this bank has turned into an unnecessary nightmare. You're very frustrating!

• V

  Vanessa Espinoza

  5.0

  Updated staff recently and it really shows ! Their customer service is on point now and the whole vibe and atmosphere in there is different and great. Love the changes they made.

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  Response from the owner

  I'm sorry to see you had a 1-star experience at the branch, Vanessa. We’re happy to discuss your concerns and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3866, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim

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