Mobility Credit Union N Belt Line Rd, Irving, Texas

Mobility Credit Union Reviews

3.6 stars based on 77 reviews

Featured Comments:

• K

  Karen Brockway

  5.0

  We recently purchased a vehicle and dealt with Gage Hernandez in the Celina Branch for our financing. He is so professional, knowledgeable, efficient, personal and caring! Gage has been our loaner officer for other purchases, and he makes it so easy! There are not enough words to say about how happy we are with his service!

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  Response from the owner

  Karen, thank you for taking the time to provide this feedback to us. We strive to make all experiences memorable at Mobility CU. We look forward to helping you in the future and thanks for being a member with us.

• F

  Fred Payne

  1.0

  They are impossible to get hold of, after so long they come on and say with a recorded message "Thank you, someone will return your call" it never happens. My complaint is I paid off my car in early May, the payment cleared my bank on May 17, 2022, today is 6 weeks later and I still don't have my title, the few times I have got through to them, they say wait another week. Originally I was told 2 to 3 weeks and as I said we are on week 6. Do yourself a favor and DO NOT use these folks to finance a vehicle and if you do have one financed and you pay it off, go to their location and pick up the title or you may never get it.

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  Response from the owner

  Fred, thanks for being a member with Mobility Credit Union. Based on our policy, the electronic title was released 10 business days after the loan was paid off. At that point, the state mails the title to the title owner. We contacted the state and learned the paper title was printed on June 21, 2022 and should be delivered to you within 7-10 business days. Please contact us for any further questions at 214.574.2000.

• A

  Arnold Sanchez

  5.0

  Susan McDonald at the Mobility CU Irving branch is the BEST LOAN OFFICER that you can work with! She gets it done! Easy, professional and pleasant to work with. I call her the WORLD'S BEST BANKER!!!!!!

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  Response from the owner

  Arnold, thank you so much for your feedback. We are glad that you were able to have such a great experience. We truly appreciate your gratitude and recommendation! Thank you for being a member of Mobility Credit Union.

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