Mobiloil Credit Union N Major Dr, Beaumont, Texas

Mobiloil Credit Union Reviews

3.2 stars based on 30 reviews

Featured Comments:

• B

  Bob Pollard

  4.0

  I have Always had good experiences there

• S

  Steve Junious

  1.0

  I've been a member for 20 years, but after my experience yesterday I'm looking for another bank. My wife and I went in to apply for a consolidation loan. After some back and forth for about 45 minutes the teller/loan officer pops up on screen and said in order for them to help they would need collateral, not even offering any other solution. So we offered our cars, but because of the mileage they wouldn't accept them and they wanted to know what else we have. At that point we go up and left. Never mind the multiple times my account has been hacked and I had to beg and plead for my money to be returned. Never mind the fact they began to withdraw overdraft fees even before your account goes into red. But the way we were talked to while asking for a loan like we were children, and asking for collateral like some kind of loan shark, that was the final straw. They didn't even offer a lower amount than we were asking for or anything. I thought MobilOil was supposed to be a local credit union that helps its members. I understand the bank needs to make money too, but there are better options. UPDATE 06-24-22: A few days after leaving this review I immediately received a response from a woman named Tish. After a few back and forths via e-mail, she said she would follow-up with us in six months, which would've been some time in February 2022. It is now coming up on July 2022, haven't heard from anyone. After speaking to my sister-in-law who worked in the banking indusrty in the Southeast Texas area, she said that MOFCU are only interested in helping the well to do families in the area or anyone with money. That sure does seems to be the case.

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  Response from the owner

  We're sorry to hear about the negative experience you had. We strive to provide the best possible service for our members. We have contacted a manager and they will be looking into this issue further for you. Thank you!

• t

  turbodgumby

  1.0

  Warning to people thinking about getting a loan. IF you miss your payment because you are out working 7 12 hour days they will lock your account to where you can't make your usual payment online. You have to call during the hours that you are no where near a phone or even cell phone/internet service in order to make your payment. So if you miss your payment they make it harder for you to make your payment!

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  Response from the owner

  Hello, we apologize for the inconveniences you have experienced with this. Will you please email us your name and any other details about this situation to [email protected] and we will be happy to discuss this with you. Thanks!

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