Mountain America Credit Union W 400 S Springville, Utah

Mountain America Credit Union Reviews

4.2 stars based on 29 reviews

Featured Comments:

• H

  Hospital Corpsman

  5.0

  A Shout out to Telu. He is an Asset to your Company. He actually Called me. He was able to Consolidate a few High interest Credit cards. 3 months later, Because of Telu's expertise Our Credit Score increased by 32 points allowing us to Qualify for other Loans. Telu is not only the Nicest Guy, He changed our Lives for the better by lowering our payments and getting rid of those high interest credit cards. Thank you Telu for providing Outstanding Customer Service. He fits my motto: "I don't really care how much you know until I know how much you care"

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  Response from the owner

  Hi, there! We're so happy to hear about your positive experience. We'll be sure to pass along your kind words to Telu and the Springville team. Have a great day!

• T

  TheLifeofme Bronson Gomez

  1.0

  Most difficult place to get an Auto Loan from and customer service is terrible. Every time I try to call in I sit on hold for almost an hour. Same when I’m in the branch the wait takes forever. I get a different story depending on who I talk to. I’ll hear one thing about the loan and then when I go back it’s completely different almost like no one knows what they’re doing. I’ve had 3 car loans and keep telling myself it will be the last time. This time around I was hoping my experience would be better but I got the same run around story and mixed answers on why I can or can’t get approved. I’ll be getting my auto loans else where from now on

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  Response from the owner

  Hi, Bronson. We apologize about your negative experience with us and the inconvenience it has caused. We'd like to see if we can help. Please send an email to [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. Thanks!

• B

  Bryan Osmand

  1.0

  Last time I will be getting a car loan with MACU. I get a different story with every person I talk to over there on what can and can’t be done. They really need to do a better job at training everyone on their rules and policies with getting a car loan. One minute I’m approved go in another day and talk to different person and all my loan terms or conditions have changed. So frustrating!!!!

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  Response from the owner

  Hi, Bryan. We apologize about the negative experience you've had with us and the inconvenience it has caused. Please send an email to [email protected] with your contact information and we'll get a team member in touch with you as soon as possible to help get the issue resolved. We hope to hear from you soon!

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