Mountain America Credit Union Antelope Dr, Layton, Utah

Mountain America Credit Union Reviews

3.9 stars based on 72 reviews

Featured Comments:

• K

  Kathy Wilde

  4.0

  I've always had great customer service at Mountain America Credit Union. They treat me with the utmost respect and courtesy and the service is always fast and exact.

• J

  Jose Oblea

  2.0

  sometimes i come here and have great staff helping but other times i get stuck up staff just making ends meet.

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  Response from the owner

  Hi, Jose. Thanks for taking the time to leave us a review. We're very sorry about the inconvenience this has caused. We'd love to hear more about the situation to see how we can improve. Please send an email to [email protected] with more information and we'll have a team member in touch with you as soon as possible. Thanks!

• S

  Stacy Filipek

  2.0

  This credit union disappoints me more and more all the time. First, I really dislike the customer service at the Layton branch and second, if I go to the ATM outside it only works about two thirds of the time I need to use it. Lastly, way to make extra money Mountain America!.....it is absolutely my fault when my account overdrafts (I do admit that) but unlike other credit unions and banks that I have had, you guys don't even give a same day grace period to get an account in the positive, to not charge that overdraft fee...you just take it. Again my fault but your customer support is definitely undesirable in more ways than one. You should get one star, not two really, but you do have great agents at other branches. Edit to add, next time pull from one of the savings accounts I have. Oh wait, you don't make extra money if you do that. I guess it is convenient that a withdrawal hits my account in the same day before a deposit does (or I guess I should have transferred the money myself)....because yes, my savings has money and my checking account will have enough money. And by the way, YOU don't pay for my overdraft, at the end of the day I still do. Good thing I belong to another credit union, as well though. *In response to yours....typical generic answer.

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  Response from the owner

  Hi, Stacy. We deeply apologize about the negative experience you've had with us. We've passed your feedback on to our team. If you have any additional feedback, please email us at [email protected]. Thanks!

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