NewRez LLC Anton Blvd, Costa Mesa, California

NewRez LLC Reviews

1.1 stars based on 23 reviews

Featured Comments:

• P

  PM FAMILY!

  1.0

  Worst mortgage company anyone can ever have they lifted my mortgage 50$ because they thought I didn't have insurance on the house so they went and bought the most expensive one..

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  Response from the owner

  Your feedback is extremely important to us, and we are very sorry to hear that you’ve had such a frustrating experience. Please send an email to [email protected] with details and we will do our utmost to resolve your concerns.

• T

  Tamara Henderson

  1.0

  I can never log in to the payment portal because it always says my password is incorrect. I'm trying to also apply for Covid19 relief, due to my husband and I testing positive for Covid-Everytime I click submit, the page never loads to let me know it was sent. The whole thing has been a huge hassle. I hate complaining, but this company needs someone to step in and help them.

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  Response from the owner

  We sincerely apologize for your experience, Tamara. We take these matters very seriously and would like to investigate this further. Please email us the details of your concerns at [email protected] so we can look into this matter in more depth and work to resolve it.

• C

  Carolyn Lemire

  1.0

  Less than one star! I had an escrow Acct with my mortgage. They said they paid my tax bills and insurance bills but they never did. I ended up being dropped my from insurance policy bc they never paid it, then they charged me for a policy 6x more expensive than my policy. I didn’t find out until the end of the year when they suddenly closed my escrow account. There was no documentation as to why or how. When I called them, I spent over two hours on the phone with the only explanation that they don’t know what happened. Then when I went to find insurance again, I couldn’t find anyone to insure me bc I had a lapse in coverage. I ended up paying double for a horrible policy, but it was literally the only one I could get. The customer service manager gave me her direct line…..that immediately hangs up on you. I’m flabbergasted. I will be reporting to BBB.

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  Response from the owner

  Thank you for sharing, Carolyn. We assure you that we will do our due diligence to ensure this concern is properly investigated and addressed. Please email [email protected] with more details and we will escalate to the proper team.

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