Nova Credit Union Mulberry Church Rd, Charlotte, North Carolina

Nova Credit Union Reviews

3.2 stars based on 33 reviews

Featured Comments:

• B

  Brian McGee

  5.0

  The loan process was great. Steph took my information, ran the numbers and got back to in less than an hour. Outstanding customer service. Easiest process ever from start to finish!!

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  Response from the owner

  Thank you so much for letting us know what a terrific job Steph did and how happy you were with the process! We appreciate your membership.

• M

  Ms Dee

  1.0

  My experience today with this branch was horrible. EVERY time I use this shared branch, it’s an issue. My CU is affiliated with this one sadly & they have the lobby closed. I thought it would be a quick transaction to DEPOSIT money into my account. I pulled in & got into a long line of cars with only two open lanes. I waited about 40 minutes until it was my turn. Once I pulled in & provided my account number, the teller couldn’t find my account. I called my CU in Tennessee & asked for my savings account number. Then, the teller asked for my old TN license. Of course, I didn’t have it. So I asked the TN teller on the phone to upload the NC license. While waiting for that, I was cursed out by the customer behind me, & the teller asked me to circle the building again to get back in line. The branch manager walked outside & told me he was calling the police. All that for a DEPOSIT? It was an awful customer service experience & I hope NO ONE goes to this branch & deals with service like this.

• B

  Bernice Williams

  3.0

  It's not opened on Saturday. I would give it five stars if it was.

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