Fifth Third Bank & ATM Ashley Rd, Charlotte, North Carolina

Fifth Third Bank & ATM Reviews

2.9 stars based on 12 reviews

Featured Comments:

• E

  Ebony Brown

  5.0

  This Branch has come along way, As a long time 5th third customer I use to avoid this branch at all cost But Ms. Quesha has given me a new look on the wilkerson branch. You can definitely tell she trained with the great Ms Thresea over at Noda .I am just as happy to pop into this branch as I am any other Charlotte location. Ms Quesha does business with a smile and goes above and beyond to make sure you get all the information needed. She gives her complete undivided attention and like Ms.Threasea she is Great at remembering names that means alot. Congratulations Wilkerson Branch Great job on getting Ms QueshaNow give her a raise she deserves it . She is the reason I come to this branch when in town.🤣🤣😁 (for real)

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  Response from the owner

  Hey there, Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• T

  Tara Fulwiley

  1.0

  Transitioning from another bank and was told I needed to visit a local branch for identity verification. “ WRONG CHOICE “. WORST EXPERIENCE EVER. I came back twice in the same day trying to get the identity block removed from my acct so I can access MY FUNDS and my acct is still BLOCKED. I’m New Customer. I’m diabetic and asked to use the restroom and I was told they didn’t have one so I had to leave and come back. A Bank in 2022 with No Public Restroom for THEIR Customers. Wow. Totally Unprofessional. No Customer Service skills whatsoever. They are holding my money hostage. I can’t even pay my bills. If I could give 0 stars I would. Would not recommend or refer anyone to Fifth third. Should’ve stayed where I was.🤦‍♀️

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  Response from the owner

  Hi Tara- I am sorry to hear that your experience did not match your expectations. We would like to help! Please give our social team a call at 877-833-9973.

• K

  Keith Murray

  1.0

  Employees don't follow bank policy. If you question them about it they get rude and nasty. Michelle the branch manager refused to listen to my question and only wanted to tell me what she thought I needed to know. When I expressed frustrstion about it ahe still refused to listen and hung up. I called back asked to apeak to her manager and she gave me a bogus phone number. I attempted again to get her yo assist me and she refused and got very sarcastic with me. She privided very poor customer service and acted extremely unprofessional.

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  Response from the owner

  Hi Keith- I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our social team at 877-833-9973. Thanks for your time and the opportunity to assist you.

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