Nuvision Credit Union E 36th Ave, Anchorage, Alaska

Nuvision Credit Union Reviews

2.6 stars based on 43 reviews

Featured Comments:

• N

  N W

  5.0

  Matt was very helpful and knowledgeable! Great experience! Highly recommended for your banking needs.

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  Response from the owner

  We are always happy to hear about our team members giving great service to our members. We'll be sure to let Matt know. Thank you for the feedback and for being part of the Nuvision family.

• M

  Madison Hasley

  1.0

  Having to jump through multiple hoops and directories plus reroutes leaves the phone call going in circles without speaking to a representative. What a waste of time. Big banks with multiple locations in various states don’t seem to care about the community and those placing money in your care. Keep it local.

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  Response from the owner

  Madison, we are very sorry to hear you had an unpleasant experience trying to speak to a contact center representative. Please know that we value each and every member and the service that you received clearly didn't meet our standards. We appreciate your feedback and would like to follow up with you, please contact us at [email protected]. We look forward to hearing from you soon.

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  Max

  1.0

  I’ve a member of Denali Alaskan FCU since 2009. Everything from customer service to online banking was excellent. Unfortunately, when Nuvision bought out them out, that’s when my experience changed for the worst. Shortly after the buyout, I was unable to get anyone on the telephone to discuss an online banking issue I was experiencing. I let it go, tried again the following day, placed on hold for over an hour. Unable to wait, I proceeded to go to the branch in Anchorage on 36th. The wait was well over an hour and the staff in the lobby said, I cannot speak to a manager, and that things like that must be scheduled. Long story short, I was unable to access my account online, over the phone, and in person for over a week. This is unacceptable and should be criminal for a financial institution. It is Friday June 3, 2022 @ 1:00PM and took about 30 minutes to get a representative of the phone, only for them to tell me that, “it doesn’t appear you have an account with us.” Please note, this is not a review based on one incident that happened years ago or even the issues I am experiencing today. I want to provide some insight of the things you will experience over the course of your membership if you bank with Nuvision. I have personal and business accounts with AlaskaUSA, CU1, and Northern Skies, never have I experienced so many issues with any one the other Federal Credit Unions in my area. If you care about your money, do your research, and find the best Credit Union for you.

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  Response from the owner

  Max, we apologize for any frustration you experienced conducting your banking with us. We would like to follow up with you, please contact us at [email protected]. We look forward to hearing from you.

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