Omega Federal Credit Union (North Hills) Siebert Rd, Pittsburgh, Pennsylvania

Omega Federal Credit Union (North Hills) Reviews

2.8 stars based on 25 reviews

Featured Comments:

• J

  Justin Cercone

  5.0

  This is not only the best credit union/banking institution I've ever joined, but also one of the best environments as far as professionalism, integrity, employees who care not also about you and your account but also your family, pets, and loved ones as well, sometimes they get very busy and have somewhat of a line but show me a bank that hasn't! : Love the remodeling and love personable service.

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  Response from the owner

  THANK YOU!!

• N

  Nia Miller

  2.0

  Ever since they upgraded to this new system they never answer the phone. You can RARELY get in touch with anyone. You literally have to now go to the bank to talk to anyone. This is ridiculous.

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  Response from the owner

  We apologize for the inconvenience Nia. We are experiencing more calls then we are used to since the system conversion as our members are still learning how it works on their end. If you do have issues contacting us via 412-369-3800 ext. 706 for our Member Service Representative you can login to your online banking and message us there with any issues you may have.

• r

  ron leone

  1.0

  Head teller Jennifer was rude very unprofessional I was attack by her for not waiting for her to call me in line when i was the only one in line and 3 tellers were open no one was taking care of a customers i was the only person in the bank beside the people who work there at 3 oclock in the afternoon, I approached her first and she said to me "next time you wait to be called on before i will wait on you" then when she said what do you want how can i help you ? when i question her attitude she became very defensive i asked for the manger and she told me she was the head teller i ask for the manager of the bank and she would not give to me their name then so i asked for my cash back and deposited it with another teller and reported it to the manager after i was given her name of the by the other teller and then I spoke to the bank manager i have a been a customer for over 10 years or more i will definitely will not return to this bank as long as this person works there because there are many banks that i can do business so beware of the attitude at this bank location and the customer service that they allow this to be toward their customers

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  Response from the owner

  Dear Ron, I am sorry to learn about your negative interaction with one of our staff. I understand how frustrating this must have been for you. We value our customers' experience, and this should not have happened. I will relay this message to the correct member service management. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely and friendly manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Warm Regards, Jason Member Services Dept.

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