OneMain Financial - Corporate Office International Dr, Baltimore, Maryland

OneMain Financial - Corporate Office Reviews

1.6 stars based on 6 reviews

Featured Comments:

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  Manny Mann

  1.0

  Yes my name is Manuel W. I supposed to have received a refund check back from OneMain Financial . I had a gap insurance policy and my car was totaled . My car insurance paid off the whole loan but I never received my gap insurance check that I paid for . Again , I never received my refund check Hopefully by leaving a message withcorporate I'm able to receive my refund check that I paid for in advance I will be able to get a refund check that is due to me. My fingers are crossed tightly.... Parkville Maryland .

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  Response from the owner

  Hello Manny and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  Nickees Duncan

  1.0

  SPRING LEAF/KNOW AS ONEMAIN DOES NOT HAVE ANY PERMISION TO INQUIRIES/NICKEES DUNCAN

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  Response from the owner

  Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -CK

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  Alexandria Murphy

  1.0

  I was involuntarily separated from my job back in October of 2019. I immediately let my financial institution abreast of this situation. I talked with Brad from the Fort Walton Beach Florida One main Financial first since he was handling my account. I let him know of my involuntarily separated status from my employment. He seemed to want to work with me and let me know to just keep updating them every week so we can try to get a payment in. In the weeks following I talked with a representative every week updating them about the same information I gave to Brad regarding my employment status. Each representative I talked to never indicated to me that if I don't set up a payment arrangement, then my vehicle would be up for repossession, they all consoled me and let me know that it was fine, as long as I gave them an update every week to work with them, but never was it stated that I had to make an arranged payment to keep my car from repossession, instead they made notes on my accounts and ensured me that keeping them up to date would suffice. I went so far as to let them know when I finally got hired for a federal government job and that I would give them the rest of the details when I got my official offer letter. They also put that in my notes. This week, the week of 30 January 2020 was going to be the week that I received my disability, I've stated that each time I updated them on my status. Yesterday, walked outside of my home to finish my on boarding process for my federal job and my car was gone. I didn't receive a warning in the mail, I didn’t receive a warning from the representative, and one of the representatives Tattiana from the One Main Financial Fort Walton Beach Branch informed me that if I made a payment by the end of the month, then my account wouldn't be turned over to repossessions. I received nothing but false promises from this company, and they claim to want to help me and better me. None of that happened during receiving services from them, and even more so when I needed their aid the most, they weren't there. Instead, I get repaid with a repossessed car with an impossible amount of $20K required to get it out which is about the same amount as the original loan. They should be held accountable for their business practices and at least grant the proper courtesy of mailing or calling to inform the customer that a certain amount needs to be paid and or an arrangement needs to be made before repossession as well as adding that just giving verbal updates every week will not suffice when it comes to keeping your vehicle out of possession.

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