OnPoint Community Credit Union Sw Harvey Milk St, Portland, Oregon

OnPoint Community Credit Union Reviews

4.0 stars based on 15 reviews

Featured Comments:

• P

  Preston Scott

  5.0

  Beatrice helped me set up my account. Very friendly, very efficient. Thanks!

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  Response from the owner

  Preston, Thanks for your review! We look forward to seeing you again soon. Best, -OnPoint

• M

  Maria Tassoni

  5.0

  I have a car loan that the smart, professional and straight talking, Rachel Simmons, helped us to procure a few years ago. When I recently wanted to get a HELOC, I tried Bank of America. That was a tremendous mistake. They lure you in with the promise of a generous loan and low interest rate. Then, they torture you. After 3.5 months, the counter offer was 12% of what they had originally told us we qualified for. Our Underwriter apologized profusely and admitted that the huge discrepancy was due to a disconnect internally between the Retail side and the Corporate Underwriters. And, we are people with excellent credit, etc. So, cut to yesterday when I reached out to Rachel. She was able to quickly gather some information, gave me a quote but said she could not guarantee that will be the amount, told me the rate, and said that she could have some kind of decision in a week, and that the entire process could take a month to six weeks. What a breath of fresh air. I have obtained two mortgages and have refinanced at least three times in my life. I have never been so misled by a financial institution like I was by Bank of America. One of the positive outcomes of this awful experience with BofA was that it made me appreciate the straight forwardness and honesty of a person like Rachel Simmons and an organization like OnPoint. I don't even have a loan yet, but am already so happy that I am working with Rachel and OnPoint no matter what the outcome.

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  Response from the owner

  Maria, Thanks for taking the time to share the details of your recent experience with Rachel. Our goal is to always put people first - we're happy to hear that's been your experience so far. Please let us know if we can help you with anything else. Best, -OnPoint

• J

  James Havichi

  1.0

  09/21/21 I work in the hospitality industry as a server, and came to this location to deposit my tips through the ATM. It wasn’t the most pleasant experience as one of the employee members seemed very unwelcoming. RACHEL SIMMONS was standing less than 20 feet of the ATM glaring at me. This isn’t the first experience I’ve encountered with this woman. Moment after, she went back inside and the ATM shut off. I’m frustrated because I still use my bank from back home (UTAH), and depositing cash from OnPoint is the only way I can put money into my account. As a credit Union I hope you learn to treat your clients and those utilizing your credit Union ATM’s with more care. Very very disappointing.

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  Response from the owner

  James, Thank you for taking the time to share your concern with us. We would appreciate the opportunity to discuss your experience in greater detail. If possible, please send our branch your contact info here: https://www.onpointcu.com/schedule/ We hope to hear from you soon. Sincerely, -OnPoint

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