OnPoint Community Credit Union Meadows Rd, Lake Oswego, Oregon

OnPoint Community Credit Union Reviews

3.8 stars based on 28 reviews

Featured Comments:

• J

  Jeanie Bates

  5.0

  My bank and now my sons bank.

  ---

  Response from the owner

  Jeanie, Thank you and your son for choosing to bank with us. Best, -OnPoint

• K

  Kate W

  1.0

  I notified the credit union of my change of address by mail when I moved out of the area. Apparently mail is no longer an acceptable form of communication - I should have CALLED. Now, 2 years later, I am in the process of returning west and need to have access to my account it turns out it has been closed and fees charged every time a statement was returned for the wrong address. (The statement is actually a piece of paper - they have my number, they could have CALLED me). The remaining balance in my account was ALL TAKEN UP BY RETURNED STATEMENT FEES and then my account closed. My money stolen, no-one one reached out to call me. To quote the Supervisor Andy " It the money was that important to you, you should have reached out by phone 2 years ago". I am staggered by two things more than any - 1. a paper notification is no longer an acceptable form of communication - AND YET - when a statement, which is a paper form of communication, what mailed out to me, its return caused a fee to be charged on my account. 2. The Supervisors 'there's nothing I can do, you should have called us, that money must not have been important' attitude is astounding. What does that tell us about the individuals' and the organizations' interest in and commitment to customer service? I had held the belief that credit unions were friendly places to bank - in fact I have an account with Rivermark Credit Union and my experience of working with them has been amazing. Anyone reading this...if you are looking to choose between OnPoint and Rivermark - go with Rivermark. I am sure every financial institution take good care of accounts with high balances...but what is important is how they take care of people with small balances. In my mind, the money that I still had in my account, although not a lot, was there in OnPoints' care. To hear that the balance has been "fee-ed out" is both crass and a betrayal of trust.

  ---

  Response from the owner

  K Wells, Thank you for taking the time to share your concerns. We understand how frustrating it must be to discover that your account was closed due to inactivity. Please know that we value our members and their security which is why we have strict policies in place for updating an address. You can either update your account address securely via Digital Banking, or by contacting our Member Services team and verifying ownership of the account. We apologize for the inconvenience. Sincerely, -OnPoint

• C

  Cherra Hardy

  1.0

  The website recently in at about and around the Christmas holiday has recently required registration of a browser before a password can be changed. This is not required before the Christmas holiday or in times past . The webpage stated that I had to go into the branch which I avoided however I went it at a later time and after that later time the webpage switched its message stating the customer should contact the bank if they want to change the password because it can not be done in the customer online portal. I avoided going in to limit contact during the COVID 19 pandemic that the state has developed with their business dealings overseas and their bringing it back to the state causing many people to get sick. However the bank refuses to fix the problem they have with the customer portal. I called also however no one at the bank answered the phone. I waited approx 41 minutes waiting for someone to answer and the phone disconnected without an answer and without my prompt. I called back and waited again for approx 33 minutes more no one answered. The bank was not that busy either and had tons of employees in it. The representative did not accurately assist me when I was forced to go into the bank the representative ignored me when I told her that I thoroughly went through the webpage and the notification stated I had to go into the bank to change the password. She kept repeatedly asking me what methods I used to change my password. I calmly and peacefully ended the meeting by stating nothing and feeling nothing. . I am giving an accurate review of the poor customer service this bank provided me on several occasions . I also find it inappropriate that the bank members think they know how I feel about their behavior. I have no feelings about their behavior just an accurate review of their inappropriate behavior. .I saved the picture the online portal continues to send me when I try to change my password and I will upload that so other members can see.

  ---

  Response from the owner

  Cherra, Thanks for sharing your concerns about our website. We would appreciate the opportunity to discuss your concerns in greater detail. If possible, please send us your contact info via DM, or send us more details via our website at: https://www.onpointcu.com/contact/ We look forward to discussing this with you further. Sincerely, -OnPoint

More reviews (25)