Pinnacle Financial Partners N Northshore Dr, Knoxville, Tennessee

Pinnacle Financial Partners Reviews

4.2 stars based on 22 reviews

Featured Comments:

• J

  John Young

  5.0

  I can't speak highly enough about the service and support that Pinnacle provides for both by personal and business banking needs. Shannon who has managed our accounts since day one is on the ball for every request and possible concern. The rest of the bank staff (in person or on the phone) are always personable and willing to help. Have you ever called a bank and had someone pick up the phone directly? Pinnacle does!

• P

  Patrick Goswitz

  5.0

  I am with Pinnacle Bank because of Shane Jackson. He is extremely helpful, kind and gets business taken care of.

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  Response from the owner

  We agree, Shane is fantastic. Thank you for saying so and for being a client!

• D

  Danielle Merritt

  1.0

  I honestly don't know where to begin. Everything started out so well! I felt like my lender responded in a timely manner to any of my questions and was really there to help me. My closing was first scheduled for 7/17/20 then pushed back to 8/7! Big difference but was kind of told excuses due to COVID and the volume of current closings. Okay...I understand. Well here we are, 8/6/2020, and my file HASN'T even been sent to Underwriting!!! I am JUST NOW being asked for specific proofs of things for the FIRST TIME! This is my first home buying experience and I even went with Pinnacle due to their reviews of how professional and great they are... however, I am having a complete opposite experience. The lender is telling me one thing then telling my realtor a different thing, then tell the seller's realto a COMPLETELY DIFFERENT thing and almost seems like they are playing us against each other! Thank God for screenshots because that's been my go to to show the conversations! This has been a terrible experience for ALL of us involved. Buying a home alone is stressful. They have had ample amount of time to get everything that's needed in order. I don't know who dropped the ball, but some where it was neglected and NOT on my end!

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